Training Specific
What are the 4 main reasons why people tan?
1. Aesthetic/Appearance
2. Social/Peer Influence
3. Base Tan or Burn Prevention
4. Skin or Medical Conditions
What is the first ingredient in Devoted Creations tanning lotions?
Aloe!
Devoted Creations lists Aloe Barbadensis Leaf Juice as their first ingredient because they’re built on the philosophy that hydration is the foundation of a great tan
What do we offer new members at sign up to incentivize product purchases?
If they don't want a tanning lotion, offer a moisturizer or add on products.
When do packages expire?
After a year, 365 days from purchase
What tanning bed do we call "the vacation bed?"
Super, it has a closer UVB to the sun to help prep the skin for real sun exposure!
Fill in the blank:
If someone tans ___ times in a month, that pays for their membership.
3 times
What is a white bronzer?
A DHA bronzer, that doesn't include any cosmetic color in it. They are typically white in color and are more transfer resistant.
If someone comes in to terminate because of seasonal changes, what should you recommend to them before having them sign for termination?
Freezing options! Freeze credits accrue on their account like a piggy bank and can be used toward unfreezing their membership, services while frozen, or 50% of a product purchase!
What packages cannot be shared?
Anything unlimited, one month packages, 2 week vacation packages, and groupon months.
When is the cutoff date to freeze memberships?
The 27th
What membership tier is the best value for their money?
VIP membership! Most bang for your buck.
- unlimited tanning
- unlimited red/blue light therapy for rejuvenation
- 15 Cocoon wellness pod treatments for detox
- 8 Versa Pro Spray Tans for immediate gratification, perfect for events
What tanning lotion do we carry that is compatible for the Cocoon Wellness Pod?
Solar Saturation
When does the annual fee come out?
October 31st
Acceptable answer: November 1st, since last years pulled with dues
What should be collected at time of purchase for Groupons?
Tax is collected in store
How much credit do we offer for client refferals?
$20 credit
What are the three membership perks that we offer clients?
1. 50% off single tans for friends they bring
2. $10 Sunclub Monthly Credit
3. 50% off single services while frozen
Which Ed Hardy tanning lotion is compatible with tanning, Red Light, Blue Light, and Spray?
Golden hour!
If you sold 10 VIP memberships in a month, how much commission would you get?
$15 per VIP membership sold
$150
What should you do when a client's package is almost ending?
Follow up. Many tanners won’t think about a membership until they’re out of sessions. Say things like: "your tanning package is about to run out — wanted to let you know about a membership option that might save you money and give you some extra perks!"
At what dollar amount do freeze credits expire?
$120, a year worth of freezing per freeze contract!