Electric Emergencies
The action you should take if the emergency is life-threatening or impacts a large number of people.
What is call System Ops?
What you provide a customer prior to the end of a call.
What is recap?
This lobe is where rational processing happens.
What is frontal?
You use this to locate customer and street names that are hard to spell.
What is a wildcard?
When logging in for the day, this is the third application you should open.
What is Finesse?
The ETR reflects this fact, not the number of hours until power is restored.
What is the time services should be restored?
EAs most heavily influence this strategic objective.
What is Customer Experience?
The way to combat ‘intent to reply’ is by practicing this.
What is active listening?
This is where you can find a customer’s account number and possible disconnect documents.
What is the premise environment?
14:00 in military time equals this in standard time.
What is 2 PM?
The action you can likely take to determine whether a customer is receiving power.
What is query the meter?
The number of seconds you should pause during an emotionally charged conversation.
What is six?
By labeling someone’s emotions, you are doing this.
What is validating?
The action you must take if a customer has more than ten accounts.
What is filter?
Because this is considered part of the customer’s home, we are not responsible for it.
What is the meter box?
The action you request a customer make before creating an All Out or Part Out Trouble report.
What is check the breakers?
We are this kind of service.
What is essential?
There are this many High-Trust Behaviors.
What is thirteen?
An account where the property pays the electric bill on the customer’s behalf.
What is master meter?
The action you should take when your family member needs assistance with their account.
What is warm transfer to supervisor?
A residential outage is not considered this type of emergency.
What is Top Priority?
You should use this skill when you seek to understand someone better or find yourself arguing unproductively.
What is empathy?
There are this many cores of credibility.
What is four?
At minimum, this must be on your Clipboard before you can take an action in SAP.
What is customer address?
It is important to leave concise notes in SAP for this reason.
For the EA after you?