Troubleshooting Flow
Missing Channels non Xumo.
Internet Repair>Advanced Streaming>Missing Channels
Remote control
UCM> Mail Out Request> Remote Control
This tool is used to see what devices are using the Spectrum TV App.
Telescope
Missing Channels Xumo
Internet Repair> Xumo>Connectivity/ STVA
Hard Walled Garden
UCM>Account Management> DMCA Copyright Escalation
You would use this to look up known issues.
Verbatim
Wifi not reaching all rooms.
Internet> Connectivity> Wifi Coverage
Property Damage
UCM > Billing > Damage Claim
We use this tool to check the channel lineup.
Spectrum Entitlement Tool
Down Line
Internet> Internet Services> All LOB/Down Line/ Hazard
Down Line Non-Customer
UCM> Create Manual Issue
This tool is used to confirm a spectrum id.
CIMT
Soft Walled Garden
Internet> Connectivity> Cannot Connect > failed provisioning.
Missing Payment
UCM> Billing > Missing/Misapplied Payment
This tool can tell you what software is in a receiver.
Spectrum Navigator (SG Repair Tool)