My phone will not turn on; what TS flow would you follow?
What is DOC 37568
Cannot turn on or charge
100
Show me the policy for Master resets
What is DOC 16228
Master reset call handling
100
I am experiencing a lot of dropped calls, EVERYwhere, what TS flow would you use?
What is DOC 41510
Dropped calls
100
I am having issues with my call forwarding; what TS flow would you use?
What is DOC 8331
Call forwarding troubleshooting
100
I am having issue sending a SMS to my brother who lives in Europe? What TS flow would you use? Be specific
What is DOC 5755
Send/Receive issues with international numbers
200
My handset keeps turning off; what TS flow would you use?
What is DOC 30121
Turns off randomly
200
Show me the FIX overview
What is DOC 53186
The FIX Overview
200
All my calls are forwarding to my Voicemail? What TS flow would you follow?
What is DOC 22507
Problems receiving calls
All incoming calls route to voicemail in error
200
I have a iphone5 and my web is super slow, what TS flow would you use?
What is DOC 47417
Slow Internet: Apple
200
Everytime i send a SMS, the other person doesnt get it until several hours have passed; what TS flow would you use
What is DOC 5755
Cannot send SMS or sent messages are delayed
300
I have a Galaxy S3 and my battery is very hot, all the time? What TS flow would you follow?
What is DOC 33143
Battery is hot
300
My andriod is really slow and keeps freezing up. What TS flow would you use?
What is DOC 18718
Device is slow / freezes / restarts / memory errors: Android
300
When people call me on my S3, i hear a lot of static? it happens on every call. What TS flow would you use?
What is DOC 37247
Static / Muffled / Garbled audio
300
I am in Europe and cant use my web? What TS flow would you use
What is DOC 22754
Cannot use data when roaming internationally
300
Everytime i call my VM, the sound is very poor, i can barely hear what the person is saying, what TS flow would you follow?
What is DOC 57344
Voicemail Message Sound Quality
400
I am using a Note3 and everytime i press the number 5, it gives me the number 8? What TS flow would you follow?
What is DOC 37582
Keys and buttons respond incorrectly
400
i am having issues setting up my email on my Windows device, what flow would you use?
What is DOC 37276
Email issues: Windows Phone
400
I have no signal on my phone, I tried at my house and my work, nothing? What TS flow would you use?
What is DOC 7461
No signal everywhere
400
i cant send any MMS? What TS flow would you follow?
What is 8339
Cannot send any picture messages (MMS)
400
I am not recieving my VM notifications
What is DOC 57344
Voicemail notification (MWI) does not display
500
I put a pattern lock on my Note3 and cant remember the PW, what TS flow would you use?
What is DOC 1199
Reset a pattern lock screen: Android
500
if i have 10GB, how much data do i have for domestic roaming??
What is 35227
100 MB
500
Whenever i make a call i hear this message that says " •XX YY 55: "Welcome to T-Mobile. We're sorry, all circuits are busy now. Please try your call again later "
can you help me?
What is DOC 22507
Switch recorded messages on outgoing calls
500
I am using my Hotspot on my phone, and i cant browse anything?
What is DOC 8956
Cannot web browse: Smartphone Mobile HotSpot
500
When i call my VM is says "please enter in 10 digit number? Help! What TS flow would you follow?
What is DOC 57344
Voicemail looping error: 'Please enter the 10 digit number you are trying to reach'