Logging In
Internet Issues
Hardware
Printing
Potpourri
100
Two things you should do if you're having trouble remembering your password.
What is 1. Write it down next time 2. Let chrome save the login info for you 3. Ask Coach Dodson to change your password for you
100
2 solutions to this problem: This page won't load!
What is 1. Refresh the screen 2. Try it in another browser
100
Problem: My screen is frozen.
What is Solution: Ctrl + Alt + Delete, then end task on whatever is slowing the computer down.
100
2 step solution to this problem: I need to print this but I don't have a printer set up on this account or computer.
What is 1. ASK someone with printer access if they mind printing it for you 2. Save it and send it to that person Bonus: Thank them!
100
The default thing you should try when you've attempted a few small fixes and nothing has solved the problem.
What is "Have you tried turning it off and on again?" (Bonus points for British accent)
200
Two reasons your screen would be dark
1. You haven't woken it up from sleep/hibernation 2. The cables have come unplugged or aren't connected well
200
Possible solution to this problem: I'm clicking open on a website's link and nothing is happening.
What is Solution: Your browser may be blocking pop-ups. Edit which sites' pop-ups are blocked in advanced settings.
200
2 things to check if your sound isn't working
What is 1. Are any external speakers plugged in and turned on 2. Is the volume up on the computer
200
2 solutions to this problem: I want to print from a flash drive, but my computer won't recognize it.
What is 1. Try a different USB port. 2. Try a USB port on a different computer (process of elimination). 3. For the future: eject the flash drive so it won't be corrupted
200
Problem: I need to edit the content of this PDF.
What is Solution: Use an online converter to convert it to a Word document and go crazy.
300
Three reasons your computer might not turn on.
What is 1. It's not plugged in. 2. Some other important cable isn't connected. 3. It's plugged into a surge protector that isn't on.
300
3 things to check when you have this problem: I can't get on the internet!
What is 1. See if everyone else is experiencing a general outage 2. Have you tried turning it off and on again? 3. Is this wifi switch on your laptop turned off? (only some models)
300
Three things to check if your mouse is frozen.
What is 1. Is it plugged in? 2. Is it on a flat, clean surface? 3. Is the screen frozen instead of the mouse? Try Ctrl+Alt+Delete and then move the mouse again
300
4 solutions to this problem: I went to the printer but nothing happened.
What is 1. Next time stay at your computer until the bubble pops up showing you actually printed it. 2. Make sure there's paper 3. See if any error lights are flashing (indicated a jam, for instance) 4. Figure out if you really sent it to this printer! E.g., go to reprint it and see what the default is set to.
300
Problem: I can't find the file I used the other day, and I know I saved it! (Tell me one solution for a document on your computer and one for a Google Doc)
What is 1. For computer: search in "My Computer" or under "Find" 2. On Google drive, search for it OR check "shared with me" or "recent" if applicable
400
Four reasons you might not be able to log in.
What is 1. Caps lock is on 2. Number lock isn't on 3. Username is typed wrong 4. Invisible spaces
400
Problem: I DIDN'T MEAN TO SEND THAT EMAIL. Under what three conditions MIGHT I be able to retrieve it?
What is 1. You're using Gmail 2. The option to retrieve an email is enabled 3. You retrieve it fast (depending on settings, under 10-30 seconds)
400
2 solutions to this problem: My screen is too bright or dim
What is (depending on the model of computer you have) 1. Adjust it on the monitor itself 2. Adjust it in the display settings
400
Problem: I DIDN'T MEAN TO PRINT THAT!
What is Solution: If you're quick, you might (but probably not) be able to delete the print job from "Devices and Printers"
400
Problem: My taskbar disappeared!
What is Solution: You (or someone) probably hid it by accident! Right click over the taskbar area and make sure "Autohide" isn't checked.
500
Three solutions to the problem of "someone changed my background and avatar!"
What is 1. Change your background back on the display settings 2. Change your avatar back on the account settings 3. Log out next time!
500
Two important things to keep in mind when you get an error message.
What is 1. Use your best judgement - some of these are scams 2. If you're having a problem and you need IT help, write down the error message exactly as it appears
500
Give five reasons your computer might be slow.
What is 1. Too many items on the desktop 2. Too many tabs or windows open 3. Malware 4. Haven't restarted in a while 5. Haven't updated browser 6. Not enough space on hard drive 7. Old downloads or recycle bin junk clogging things up
500
Problem: This document isn't printing the same way as it looks on my screen!
What is Solution: Save it as a PDF before printing. It should print exactly as you see it on the screen.
500
Problem: Something's wrong with my keyboard. Every time I type in the middle of a sentence, it deletes everything behind the cursor!
What is Solution: Press the insert key.
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