Cetification
The back of a PC's sytem unit contians many connection points called?
Ports
The Golden Rule is also known as the _________
Ethic of Reciprocity
A tech should aways put components in a ___________
Anti-Static bag
What two things a computer must have?
Hardware and Software
the software with which you can interact
User Interface (UI)
This is a computer component is the physical stuff that you can touch or hold in your hand?
Hardware
What is the big issue for techs?
Learning others passwords
What is the greatest killer of a PC?
ESD - Electrostatic Discharge
What are the four stages of a computer?
1. Input 2. Processing 3. Output 4. Storage
This allows you to do specialized tasks on computer also known as a program
Application (app)
At the most basic level, computers work through three stages (input, processing, and output) known as __________
computing process
What is the final key in communicating with users?
Respect
What is the basic tech toolkit consist of?
Phillips-head screwdriver
Most common Output device?
Monitor
Part of a computer that controls the hardware and enables you to tell the computer what to do
Operating System (OS)
The heart of every computing device that is usually a single wafer of silicon and tiny transistors
CPU
What is the process called once a person describes a situation and then you asking questions?
Eliciting Answers
What is RFI?
Radio Frequency Interference
Most computers have a standard set of ____________.
Peripherals
This UI offiers images and icons to select
Graphics user interface (GUI)
Refers to savng a permanent copy of your work so that you can come back to it later
Storage
What is How would a technician show users erros without creating anger or conflict?
Assertive Communication
What is EMI?
Electromagnetic Interference
How does peripherals connect to the system unit?
Ports
What is the port that on the back of thed computer used for network connections
NIC (RJ-45)