The steps
The action plan
Tools
Monitoring
Potpourri
100
The first troubleshooting step
What is identify the symptoms and problems
100
The breadth of the problem area
What is scope
100
Used to connect two nodes without an intervening connectivity device
What is a crossover cable
100
Packets that are smaller than 64 bytes
What are runts
100
The first step in verifying physical layer connectivity
What is “is the cable properly inserted into the NIC”
200
The second troubleshooting step
What is identify the affected area
200
A situation where functionality is restored in one location but removed from another
What is a trade-off
200
It can measure near-end cross talk between wires
What is a cable performance tester
200
A device that handles electrical signals improperly
What is jabber
200
It is the key to solving network problems
What is a methodical and logical approach
300
The third troubleshooting step
What is determining what changed
300
A term to identify if a fix positions the network for additions or enhancements later on
What is scalability
300
A software based tool that monitors network traffic from a server or workstation attached to the network
What is a network monitor
300
Packets that exceed 1518 bytes
What are giants
300
Another name for a protocol analyzer
What is a sniffer or packet sniffer
400
The fourth troubleshooting step
What is establishing probable cause
400
Resources often overlooked and is prewritten for use
What is vendor information or documentation
400
A small electronic device that issues a signal on a wire pair
What is a tone generator
400
The mode that a network adapter must be in for a monitor to work
What is promiscuous mode
400
Determining if error messages reference damaged or missing files or device drivers
What is verifying logical connectivity
500
The last troubleshooting step
What is documenting the solution and process
500
The old adage about planning or its failure
What is failure to plan is planning for failure
500
A tool that can verify that a cable is properly conducting electricity
What is a multi-meter
500
A record of how the network operates under normal conditions
What is a baseline
500
A process or program that provides support personnel with a centralized means of documenting changes to the network
What is a change management system
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