Troubleshooting 101
Recovering an Operating System
Components/Hardware & Software Issues
Troubleshooting Windows
Key-terms/Wildcards
100
A PC technician needs ................. to open the PC and to install and replace components
What are hardware tools/PC tools
100
This option in NTBackup enables you to restore the system state (user accounts, hard disk configuration, network configuration, video settings, hardware configuration, software settings, operating system boot files).
What is the Automated System Recovery (ASR)
100
New software can also cause problems with hardware, because of incompatibilities between software and hard- ware or because new software has replaced drivers required by the hardware
What is incompatibilities or drivers replacement
100
In most cases, power or data cables connected to a subsystem is the first place to look for problems with the .......
What is hardware
100
This is the combination of components designed to do a particular task, and it can include hardware, software, and firmware components
What is a subsystem
200
This PC Tool is used when hex drivers are not compatible; non-magnetic preferred
What are Phillips and straight-blade screwdrivers
200
This is an Advanced Boot Options that can be accessed by pressing F8 in any version of Windows...
What is Last Known Good Configuration option
200
When repairing PCs you should use the .......and .......... for known-working spares if possible, because the components inside are more likely to be identical to the “sick” system you are diagnosing
What is same brand and model of system
200
This part of the computer that might provide valuable clues if you’re having problems with your system
What is front end
200
You can use this backup to be scheduled for your user documents to prevent permanent loss of their data
What is NTBackup
300
This occurs when two objects of different voltages come into contact with each other....
What is Electrostatic discharge (ESD)
300
This is a special command-line interface that is designed for copying files and performing disk repairs. It is used by Windows XP and 2000....
What is Windows Recovery Console
300
How can access the advanced boot options screen
What is pressing F8
300
What is the second step of the six-step troubleshooting process in this chapter....
What is to write down probable causes of the problem
300
You have a user who is having problems with her PC. You inspect the computer and find that the computer is not running an up-to-date service pack. Where would you go to get the service pack? A. openoffice.org B. msn.com C. update.microsoft.com D. Your favorite search engine
What is update.microsoft.com
400
There are several ways to equalize the electrical potentials, allowing you to protect components from ESD. What are the four ways to equalize electrical potentials?
What is 1. Use an anti-static wrist strap 2. Touch the chassis of the computer 3. Use an anti-static mat 4. Use anti-static bags
400
This tool took the place of the Recovery Console used in Windows XP/2000 and is also known as System Recovery Options..
What is Windows Recovery Environment
400
This is the sixth and last step of the six-step process.....
What is docuementation
400
This type of error occurs at either during start up or after the system is running. BSOD is its nickname used......
What is a STOP Error
500
In order to keep a computer updated, you should install the latest .........., which can be downloaded from the Internet or installed from CD; install any ............... and ........... updates through Windows Update.
What is service packs, hotfixes and security updates
500
lf you cannot boot into your Operating system, try starting your computer using this...... mode option and then click the System Restore link and restore your computer to an earlier time. This returns your system to a previous state.
What is Safe mode
500
A BSOD (Blue Screen of Death) is also known as what type of error
What is STOP Error
500
This acronym is used to describe the tool used for Windows Vista Recovery Environment, which has several options to repair boot failure....
What is WinRE
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