Pediatric/Adult Care
If patient has not been seen in over 3 years, has no past appointment, patient is what?
NEW PATIENT
A provider who specialize in checking concerns about gums, tooth concerns and cleaning.
Dentist
Specialty who deals with emotions and behaviors that affect your overall well-being.
Behavioral Health
What do you call the doctor who Specializes in caring for the reproductive health of a woman from the time she gets her first period all the way to post-menopause.
GYN
Specialty that deals with treatment of disorders of the foot, ankle and lower limb.
Podiatry
Providers who can do physical exam, general check up, can prescribe and diagnose?
Primary Care Physician
Alafaya, Casselberry, Harvest Time, Lake Underhill
For emergent scenarios, what do you need to advise to the patient?
Advise patient to go to the nearest ER or Call 911, unless otherwise stated.
Deals with all aspects of pregnancy, from prenatal care to post-natal care.
OB
What must be obtained from the patient prior to scheduling appointment for fitting spectacles/glasses?
Prescription
Under adult/pediatric care, We cannot schedule this type of visit and needs to be transferred to patient coordinator/advocate line?
EPSDT
What is the reason for encounter when scheduling dental appointment
Comprehensive Exam
What are the visit types under Established patient
Established BH and Telehealth Established BH
Do we schedule "Procedure" under OB/GYN?
No, send case to clinical team
Optometry: Appointment type to Used for follow up for previously treated concern/annual exam
Optometry Office Visit 20
What are the 3 requirements that needs to be on the referral for it to be accepted?
Casselberry
Dr. Cabrera and Curtin
What location does True Health offer for delivery?
Advent Health South
Hoffner and Sanford
Please walk us through on how you will schedule an patient that needs to get a follow up with their PCP? (Use Zingtree)
EST- Follow up - Established/follow up 20- Enter Reason for Visit
(ie: Est Patient cough, Est Patient 2 week follow up, etc)
Walkthrough on how to schedule dental appointment (based on zingtree)
Behavioral Health: What are your going to do/advise the patient if they mention that they want to harm themselves? (please provide scripting with phone number to connect the patient to)
"What I'd like to do for you is reach out to my colleague to better support you. I want you to hold the line for me as I reach out on your behalf. Once I have my colleague on the line I will transfer you."
Which visit type to use for patient who have delivered their baby?
Post Partum
Walk us through on how to schedule a patient who is diabetic but a new patient (use zingtree).
Zingtree