Truist Basics
Dubbed as the "Bible," this is the knowledge based repository for Truist processes.
What is Acadia?
Helga, Godrick, Salazar and Rowina are the founders of this school.
What is Hogwart's School of Witchcraft and Wizardry?
This spiel is how a Truist Team Member should open a call.
What is "Thank you for choosing Truist, my name is (TM's Name), how may I care for you today?"
After being held captive in an Afghan cave, this billionaire engineer created a unique weaponized suit of armor to fight evil.
Who is Tony Stark?
Who is Iron Man?
It was said that this assassin is the "Bogey Man".
Who is John Wick?
Primary , Secondary and Authorized User are types of what?
What are Account Ownership?
The current biggest living creature in the world.
What is the Blue Whale?
What are the information needed to pull up a customer's account in Client Central?
What are Account Number, Customer's Full Name and SSN?
His name is said to mean “Avenging Son” in Comics. In the movie, his name is "the boy without love".
Who is Namor?
This is series of films directed by Steven Spielberg involves a white shark killing people on vacation.
What is Jaws?
This Truist system allows a team member to access a customer's account and authenticate a caller.
What is Client Central?
The oldest educational institution in Asia.
What is University of San Carlos?
We advise the caller to take advantage of the online self-service, call back or visit a Truist Branch if they fail authentication by doing these.
What is not answering the authentications questions correctly?
In the Marvel Cinematic Universe this is the real name of Magneto.
Who is Eric Lensherr?
This fictional planet is where the Na'vi people lives.
What is Pandora?
The Truist branch locator allows a team member to find these.
What is Truist Branch and ATM?
The offspring of Angels and Human.
What is a Nephilim?
After correctly authenticating the caller, this 2 steps are needed to fully authenticate the customer.
What is reviewing the account's CIF comments in the past 12 months and caller's Ownership Status?
In Comics, T'challa is married to this superhero.
Who is Storm?
Who is Ororo Munroe?
This is the name of Eragon's Blue Dragon.
What is Saphira?
Truist's virtual directory is also known as what?
What is Global Roledex?
If Apples, Pears and Cherries are not fruits these are what?
What is a computer?
What is a mobile phone?
We only ask "challenge questions" in the event a caller does these.
What is the caller not answering 3rd authentication question?
Unveiled in 2019 and making her onscreen debut at Spiderman: Freshman Year on 2024, she is the first Filipino Marvel superhero.
Who is Wave?
Who is Pearl Pangan a.k.a. Wave?
In Disney's Frozen this is where Elsa and Anna's mother came from.
Where is Northuldra?