Branch Safety
Firestation
What is the primary evacuation site?
9's and 10's
Z Method
What is the way you review checks for any warning flags?
I am the Area Leader for Central Richmond
Who is Jonathan Greene?
This checking account can be free with at least a $500 monthly direct deposit.
What is Truist One?
Safe Box Vault
What is the Shelter in Place location?
Branch Overall Satisfaction
What is the ONLY category that matters when it comes to VOC score?
$1,500 or greater
What is the limit for when you have to verify the signature of the maker/payee?
I am the Regional Leader for Virginia East Region
Who is Stephanie Apple?
This savings account can avoid a monthly fee by keeping $1,000 in it at all times.
What is a Money Market Savings?
Use your normal alarm code, and move the last number up by one digit
How do you key a duress code in the alarm keypad.
Every business that provides customer service should be considered as this?
What is our competition when it comes to Voice of the Client?
$500
I am the Branch Banking Executive for Mid-Atlantic
Who is Kim Harding?
If you are a business owner, you're entitled to this PERSONAL account absolutely free!
What is Truist One?
Libbie Market
What is the second evacuation site?
Client retention
Why is Voice of the Client so important to the bank?
You should NEVER override this Enterprise Alert.
What is Positive Pay-Check Not Found.
I am the Chief Consumer and Small Business Banking Officer?
Who is Donta Wilson
This is account is required to be opened for a client to be able to get a Secured Credit Card.
What is a Secured Credit Card Savings account?
Call 911, Call Truist Security, Call BOP and Branch Manager
What should you do if you see the Red Tile displayed during opening routine?
89%
What is the target Voice of the Client score for ALL Truist branches?
You need to see this from a client anytime CASH exchanges hands.
I am the CEO of Truist
Who is Bill Rogers?
If you make 10 transactions per month on this account, it will not have a monthly fee.
What is the Truist Confidence Account?