TERMITE/RODENT
Is fumigation/tenting included in all termite services?
What is TC Fumigation
What is the arrival time frame for TNLC?
What is 4 hours. 8a-12pm & 12pm-4pm
Who should we email if a callback was created on accident or wasn't necessary?
What is ITPP
What are three things you have to verify on an account?
What is the phone number, email, and street address
What is the payment options for PC Elite services?
What is the 4th of the month and ASI (NO DISCOUNT)
Can we schedule SANI/VEC appointments?
What is the HUB has to do it
How long until we can perform another treatment?
Can we send an email for prorated services?
How long do we tell customers when they will get a follow-up?
What is 1 to 2 business days
What is the billing cycle for PC platinum?
What is monthly!
How long until we can do another termite treatment?
What is 2 to 4 weeks
Does Pest Control plan cover for bees?
What is pest control plans only cover for wasps
Cx is requesting AP for PC Qtly on the 18th. Should we send an email ?
What is no.
How long should we went before someone picks up the Retention Line?
What is one minute
How do we stop future mail going to the previous owners?
What is going to the BILL-TO side and creating an invalid PH# and changing name to NEW HOMEOWNERS
How long does the customer have to be out of the home after a vector/sanitation service?
What is two hours
In Florida, what is the distance from the home that makes it a Lawn Service and not a Pest Control service?
What is 3ft
Person on the phone wants to use us at a function. What do we do?
What is gather all info ( name, number, what they want) and get info over to Maggie
How should we be referring our branch partners to the customer?
What is service professional, service coordinator, and we/us
What is the customer have to pay
Who do call for TIP scheduling?
Who is Diane Zampino
If customer needs a flea treatment and has a dog, what do we recommend before treatment?
What is the dog clinic
If a customer has a complaint about a tech and as well is upset regarding the billing on the account, which email thread should we send this too?
What is Operations
When can we apply a military/senior discount?
What is the initial service
Are we allowed to take payment for TC Baiting? (Initial Service)
What is a No