True/False
True or False. Trust is when you feel unsafe and uncomfortable around your friends.
False, you should always feel safe and comfortable around anyone you trust.
Define Involvement
The fact or condition of being involved with or participating in something.
Your friend Martha is late picking you up for class everyday. Would you trust her to get you to class on the day of your final exam. Why or Why not?
No, she's unreliable.
Your friend confides in you and you betray their trust by telling everyone their secret. In the future, what action could you take in building trust when your friend tells you a secret?
Confidentiality the state of keeping or being kept secret or private.
To build esteem, start thinking about all the _________ around you. a. positives b. negatives c. issues
a. positives
True or False: Teachers, coaches, and peers can influence your self-esteem.
True
Define Esteem
respect and admiration, typically for a person.
I don’t know what I would do if I were in your shoes, this has to be really tough for you. Example of ____.
Empathy
What can you do when your friend needs to vent?
Listen
Does being emotionally intelligent make you more self-aware?
Yes
True or False. Empathy can be learned.
True
Define Empathy
The ability to understand and share the feelings of another.
I make myself available to the team on the last minutes of my shift in order to answer questions and be available for them. What Am I doing?
Support
Name an outcome of leading with emotional intelligence
Happier and more engaged employees
Higher productivity
A decrease in employee turnover
Overall improved outcomes for a company
Giving assistance to a friend in need, whether financially, emotionally, mentally, or physically. This would be considered as what need in friendship?
Support
True or false: the emotionally intelligent are more motivate
True, these people are able to mobilize and utilize their emotions, and they are motivated to manage tasks and problem-solve obstacles
Define Share
A portion belonging to, due to, or contributed by an individual or group.
Steven is a new Supervisor who is participating on a special project, he doesn't feel so comfortable and ask other Supervisors to attend and provide feedback. What is he doing?
Involvement
You have no control over the emotional process. What do you have control over?
Thoughts that follow emotions
Which lasts longer, emotions or memories?
Emotions
Many people can remember how the emotionally felt during a certain situation, even if the finer details are hazy.
True or False. Demanding to build or deepen trust in the friendship is a great way to secure the foundation of trust.
False. Patience is required while building trust with friends, it will not be a fast process.
Define Emotional Intelligence?
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
You are telling your friend about your horrible day. As you are talking your friend is not making eye contact, and is being very vague in their response to you. What action in building trust is the friend not displaying?
Listening
The friend is not actively listening to you while you are talking.
What is the differences between being more Practical Versus Personal?
Practical needs are the objectives that need to be accomplished through an interaction; the personal needs are the “human” needs everyone brings to every interaction
This is an honest indicator of another person’s attitude, opinion, and position
Non-verbal cues/communication, like body language