Trust Quotes
Rather than give you a complex definition of trust, how about this.....
You know it when you feel it
What are the 5 Dysfunctions of a team
Absence of Trust
Fear of Conflict
Lack of Commitment
Avoidance of Accountability
Inattention to Results
What are the Mercy Values
Values, Dignity, Justice, Service, Excellence, and Stewardship
What are the two kinds of trust
Business and Behavorial
Leadership deals with what a leader is (character) and
What a leader does (competency)
It takes 20 years to build a reputation and 5 minutes to ruin it
and 5 minutes to ruin it
Who Wrote the book, The Fife Dysfunctions of a Team
Patrick Lencioni
Mercy describes Charism in the following ways
Bias for action, Entrepreneurial, Hospitality, Right Relationships, Fullness for Life
Trust is a key ingredient in developing and maintaining a
High performing culture
üAs leaders and coworkers, we must be genuine, intentional,
authentic and deliberate in the pursuit building trust
Trust is
Relationship Currency
Trust is…FRAGILE, Must be EARNED
and Should be NURTURED
What core knowledge & skills were shown
Signature Service, Communication, Job Knowledge & Technical Skills, Integrity, Teamwork-Intra/Inter departmental, Dependability
Low trust causes ______, whether it’s caused by unethical behavior or by ethical but incompetent behavior
Friction
Leaders must ensure & help balance between operational execution and
Mercy's Culture and Values
Culture
eats strategy for breakfast
The role of the leader is to be vulnerable, demand & debate, force clarity & closure, confront difficult issues and
Focus on Collective Outcomes
Mercy Values should be shared by
All members of our ministry
Who said "The moment there is suspicion about a person’s motives everything he does becomes tainted"
Mahatma Gandhi
Positive Leader attributes that build, restore and extend trust - list 3
Continue to be vulnerable
Encourage unfiltered conversation
Make sure all parties are clear
Confront the difficult issues
Focus on collective goals
We judge ourselves by our intentions but
We judge others by their behaviors.
To develop a culture of greatness according to Jon Gordon, teams should focus on
Establishing, growing, extending, and restoring trust
What Mercy Value is the foundation by which the other values must be understood
Dignity
Operating in what range is optimal for business results & relationships
Smart Trust Range
Who said "To build a winning a team and a successful organization you must create a culture of greatness. Culture drives behavior, behavior drives habits and habits create results.”
Jon Gordon