Screen Savy
Which screen is the main work screen?
WCAD
What does F7 allow?
Page backwards
What does the result code BL mean?
Balance Inquiry
What is the easiest way to search a client on Elements?
By using the SRF number
What amount is the NSF fee?
$45
Which screen will you use to enter ptp's?
AMPT
What does F8 allow?
Page forward
What does the result code DC mean?
Deceased
Mufti sets up more than 1 ptp with Ryan to pay his cc , should this be marked as a long term ptp arrangement?
Yes
What amount is the overlimit fee?
$29
How do you inquire account past due history?
IDPH
What does F6 on WCAD allows you to do?
Take you to the cross-reference account entered in the [ACCT REL] field.
What does the result code SP mean?
Spoke to Primary
Elements is not a core system but pulls data from TSYS and SAP, True or False?
True
What is the transaction flow of RBC transactions for credit cards?
ICAU-IACT-IAPS
To view a hold code (correspondence, statement,card)
MAHC
What does the F3 function key allow you to do?
You will exit from the account. Always use this key when you are done with an account, otherwise you will be holding the account and another agent won’t be able to access it.
What does the result code HP mean?
Hardship Program
On Elements can we debit a US (USD) currency bank account to pay a Canadian (CDN) currency bank account/credit card?
No
What tran ID will you use to route an account 50k and above?
MACD
Which screen will we go to for Reage?
MCAR
What does F5 on IAES allow you to view?
A summary of prior notes and actions entered on the account
What does the result code FA mean?
Fixed Payment Amt
Where do we go to manually credit revoke or close a Credit Card account in Elements?
The Product Table
When performing an RFX on TS2 which tran ID can you use to confirm it was set up?
ICAU