Funds availability & Reg CC
The dollar amount is $6900
Which is the new funds availability amount.
This is due on the 26th of each month.
The Mock Audit
The top-drawer limit is?
The cash drawer limit is $6500
The top drawer limit is $3000
Out of Market and non-customers.
>88% in Branch Sat.
The branch satisfaction requirement.
Large Dollar
New Account
Special Hold
What are the 3 Reg CC holds
You must inspect the building exterior, night-drop, and ATM before doing this.
Before opening the branch.
You must do these things when you are over an arm's length away.
Lock your computer screen and cash drawers.
Obtain two forms of Valid ID and verify the account application/signature card if transaction is over $1000.
Cashier's checks over $1000 must be negotiated at the presenter's financial institution.
Non-customers
Waiting, Knowledgeable, length of account opening, and understanding needs are all what?
Key Drivers
Official checks are available to these customers by the next business day.
Which are all Customers, this includes New Customers.
Our CRA rating is _________ As of __________
Outstanding as of September 9 , 2024
The _________ or _________ binder is where the Robbery Response Pac is located.
Emergency or SOS Binder.
$3000 and under for in market customers
$1000 and under for out of market customers
We cannot give cash back in the drive-thru for non-customers.
These are the drive-thru cash back limits.
Using this 3 times of more can make all the difference with the customer.
Their name
What are these items considered?
US Treasury Check
Federal Reserve bank or Federal Home Loan Bank
Cashiers or Certified Check
U.S. Postal Money order
Travelers Cheques
Federal/State/Local Government Checks
Official Checks
This is required at the end of the colleagues last shift prior to 3 or more day of scheduled PTO.
These activities you should do when?
REMAIN CALM
Lock Doors
Notify Coworkers of Robbery
Activate Alarms
Call 911
Lock all Drawers and Cash Vault
Notify Regional Manager/Community Market Manager and call Physical Security
Post Branch Closure Sign
Protect Evidence
Distribute and complete Ident-A-Card and Witness Contact Forms
Complete Accident Report Form
Complete Audit Requirements and Posting Procedures
Complete Post Robbery Activities
AFTER a robbery has been committed.
Over $10,000 requires approval from the Assistant Manager II or Bank Manager.
If over $25,000, obtain customer's signature on Large Cash Withdrawal Risk Notification and count cash to customer under dual control.
Over $70,000 requires approval from FID by completing the Large Cash Withdrawal Request.
What are the Large Dollar Withdrawal Requirements.
This is what we should be telling our customer when we are complete with their transaction.
"Thank you so much for your business, we really appreciate you", or "Thank you for your business, have a great day!"
Who places holds with an Asterisk at the beginning?
BOS
What is a satisfactory score on BBQA?
90.1%
90.1% and higher is Satisfactory
85.1% to 90% Needs Improvement
85% and lower Unsatisfactory
All colleagues should have a copy of this in an easy and accessible location.
The Emergency Response Guide.
Not on-us checks over $3000
Third Party Checks
Not on-us convenience checks
Checks made payable to a business, sole proprietorship, and organization.
Insurance claim/payout checks (require appropriate signatures as part of finalizing the claim/payout process.
International Checks, including Canadian checks and checks drawn on foreign currency/banks.
Check endorsed "for mobile deposit only" and customer changes their mind.
These are all items that must be deposited.
This is what we should be telling our customers when they have been waiting for service.
"Thank you so much for your patience, how may I help you?"