Scott Stoops
Requests for delegated emails need to come from this person.
Who is the client's supervisor?
Temviewer is located here on a mac.
What is the JAMF utilities folder?
Check this before calling a technician.
What is the Tech on Call calendar?
All TSAs have this Zoom tool at their disposal.
What is Zoom admin?
This keyboard combination brings up the project menu.
What is Windows + P?
Scott deals with this issue concerning Microsoft Office.
What is download/licensing?
To enter admin credentials via Teamviewer, you need to log in with this.
What are Windows credentials?
When calling a technician, use this number first.
What is the cell phone number?
This is the only acceptable mode of communication for Academic technology technicians.
What is the ticket?
These are the three AV technicians.
Who are Dave, Jaret and Erich?
Requests for terminated employees files come from here.
What is HR?
This is the email username used to sign into Ashland University's corporate Teamviewer account.
What is app-software@ashland.edu?
This technician is the director of Networking.
Who is Ben Schwartz?
The share file feature of Blackboard Collaborate is located here.
What is the Blackboard Collaborate panel in the bottom right corner?
Information on specific classroom equipment is located in this document.
What is the classroom manual?
Print jobs sent to the Find Me Printing queue are held for this long before being deleted.
What is 4 hours?
Clients download this version of Teamviewer.
What is Teamviewer QuickSupport?
Daily Double: A client calls in and cannot sign into their work computer. Describe ticket handling from start to finish.
1. Fill in all necessary/relevant fields.
2. Gather info and complete TCQ.
3.Call and notify tech on call.
4. Document notification of tech and IM ticket to supervisors.
This is the maximum file upload size for Blackboard Learn content.
What is 15MB?
Requests for Audio Visual support for campus activities fall under this Kbox category.
What is Special Events/Conference?
A SOAR login problem should first be addressed to this person.
Who is Judee Mulhollen?
The setting that allows for remote access on a mac is located here.
What is Security & Privacy System Preferences?
Issues regarding this Blackboard Learn subcategory are automatically high priority.
What are Gradebook Problems?
This action cannot be completed prior to the start of a Blackboard Collaborate meeting.
What is create breakout groups?
A Hardware Request is flipped to Hardware Request - AV Items under this condition.
What is the client for the ticket is one of the AV Technicians?