Body & Energy Works
Explain the Abrete Corazon Cacao Relaxing Massage and all of its components
90/120 mins
Deeply relaxing massage inspired by South American traditions
Starts with a Cacao Ceremony & Sound therapy - Singing bowls
Swedish technique
Hot stones that melt away stress and alleviate muscular tension
What is the correct process to provide a discount and how much is the discount?
- Rose Member
- Hotel Guest (for applicable packages)
- Resident
- Friend or Family
- Rose Member: Peoplevine; 10% retail and 20% service
- Hotel Guest: Opera & Package List
- Resident: Residents List; 10% retail
- Friend or Family: Beekeeper; 50% approved by CP
Besides it being a place of relaxation and renewal, what is the purpose and benefit of our Wet Spa?
Hint: cycle
Our approach to healing is inspired by the generations of Shamanic wisdom in South America. The ingredients in our muds, scrubs, and essential oils are activated by heat and steam to promote a physical, mental, and spiritual form of purification.
Cycle of hot and cold therapy to widen arteries and increase blood flow
Explain the difference between Biologique Recherche and Valmont
Biologique Recherche: French, Medicine approach. The scent is natural to the ingredients, may sometimes smell "bad". focuses on the skin’s immediate condition. Treatments and products are highly methodical and tailored to address specific concerns such as aging, dehydration. many formulations are not designed to be used with heat, as this can alter their efficacy.
Valmont: Swiss, Luxury approach. products are luxurious and fragrant. Formulations are multifaceted, often designed to address multiple concerns simultaneously—such as hydration, anti-aging, and soothing—within a single product.
EX: Biologique Recherche may focus solely on deeply hydrating the skin, without addressing additional concerns like redness. In contrast, a Valmont moisturizer is more likely to hydrate while also helping to calm, repair, and enhance overall skin appearance at the same time.
Finish the sentence:
Service is how a guest ______ it.
Perceives!
Explain the Baila con el Ritmo
What is a "Circadian Rhythm"?
Baila con el Ritmo: 60/90/120 mins. Wildsmith Oils
Vitality oil: AM to noon. Keeps the body alert and awake
Purity oil: Noon to 4pm. Stimulating and nourishing to help liquid retention and digestion.
Stillness oil: 4pm to night. Sooths and calms
Circadian Rhythm: Your body’s natural 24-hour internal clock controlled by the brain’s response to light and dark cues. Impacts sleep cycle, hormone release, digestion, mood, and cognitive functions. Environmental influences like light exposure, meal timing, travel, caffeine, stress, and lifestyle or schedule changes activity levels can reset or disrupt the rhythm.
In Forbes, how many points do you need to reach 5 stars?
92!
What is the difference between the Bathing Ritual and the DIY Kit?
What brands do we use?
How do you prepare it?
Bathing Ritual: Paid at $100; Spa Pantry
DIY Kit: Comp; Wildsmith
Preparation: _
Explain the Vitality of the Glaciers Facial
60/90 mins
Valmont
Great for all skin types. Great for Miami due to the lightweight hydration and dewy natural glow received. (Acne and hyperpigmentation is more BR HuperCustom)
Incorporates advances skin detoxifying massage techniques and the star of the facial is a 92% collagen medical grade mask to instantly plump and hydrate the skin
Longer service includes an extended facial massage and rejuvenating arms treatment
Because Valmont is mulifaceted, the facial uses less products than a BR (Hyper Custom) facial. This makes it great for men and guests that dont have facials regularly
What to say to the reservations process to meet the Forbes Standard:
"Staff describes the facilities available in the spa"
Describe not bullet point
What is our Espiritu Sanador?
What is Pranic Healing?
Espiritu Sanador: Pranic Healing, Healing Crystals applied to the body to cleans and heal any affected areas. Palo Santo to clean vibrations, and Sound Bowls; 60 minutes total
Pranic Healing: 3 step process that accelerates the body's inner ability to heal all levels of energy like physical, mental, emotional, and spiritual. This is a no touch process and is not a massage servic e by any means.
What is the Faena Call Out Policy?
4 hours prior
Have to speak with someone
Message all 3 spa managers
Describe the scents and temperatures of each:
Hammam, Steam Room, Sauna
Hammam: Jasmine
Steam Room: Eucalyptus
Sauna: Orange Blossom
Explain the Triple Lift Facial
90/120 mins
2nd top tier facial "very best you have?" - red carpet facial
Biologique Recherche
Ultimate re-sculpting treatment combining exfoliating, reconditioning, and face-lifting boosters and the Remodeling Face Machine (Name is Microcurrent machine by BR Brand)
We use two boosters
Microcurrent is a workout for the face! Tightens muscles and creates elasticity - Immediate results
Not available for pregnant guests
What is the difference between - Personalized Service and Anticipatory Service?
Give an example of each!
Anticipatory Service - PROACTIVE
Definition: Proactively addressing customer needs before they are expressed, often by predicting them.
Personalized Service - REACTIVE
Definition: Tailoring service to match an individual customer's preferences, history, or profile.
Based on known data about the customer (asking open ended questions to help cater to the individual).
Combination Body Treatments:
Salvia Pura vs. Oro Puro
Salvia Pura: This is a detoxifying treatment designed to stimulate and exfoliate the skin. It removes toxins physically and energetically due to the superior benefits of sage. the massage uses stimulating techniques to flush toxins and fluids. Full body dry brushing. Detox bath soak (Sage) Full body massage. Longer service includes a massage. longer service includes more massage time.
Oro Puro: Firming quinoa bliss. It combines dry brush, lymphatic drainage, and remodeling techniques using purified quinoa oil drops to boost hydration, increase collagen production, and prevent loss of skin elasticity. It is a perfect combination that ensures hydration and nutrition, leaving the skin softer and healthier. This does not include any bath time
What wellness offerings do we have?
What is our class schedule?
Sundays: Yoga
Mondays: Mat Pilates
Tuesdays: Yoga
Wednesdays: Tai Chi
Thursdays: Yoga
Fridays: Yoga
Saturdays: Mat Pilates
Describe the stone/crystal and name where it is located in Tierra Santa:
- Amazonite Stone
- Pink Marble
- Amazonite Stone: green-to-blue-green (turquoise) gemstone. Believed to soothe anxiety, balance emotions. Associated with the heart (green) and throat (blue) chakras, promoting harmony and clarity. Believed to aid in cell regeneration, healing after illness, and reducing inflammation, strengthens the nervous system, which can positively influence the immune response - Found in the Hammam!
- Pink Marble: Considered a stone of serenity and self-love. Thought to support inner peace, emotional healing, and nurturing energy. Often associated with the heart chakra, enhancing compassion and emotional balance. It is used in meditation spaces for its grounding and calming presence - Found in the Tepidarium!
Explain the Soin Micro Stimulation
90/120 mins
Biologique Recherche
Invasive
Machine is the MicroPuncture Lab machine
Fights premature aging using micropunctures and a cocktail serum to help the skin go deeper into the Dermis.
Internal knowledge: Deepest that an esty can get under the license. Medspa Microneedling has to be a by nurse under a Dr. license
Great for hyperpigmentation and acne
Has a recovery time explained by Esty
Describe the Forbes Standard: "Sense of Luxury"
What is Luxury?
Explain the Art of Love vs the Couples Bath Ritual
Couples Bath Ritual: 3.5 hours, Dry Body Brush, 20 min bath, Sound Healing and Energy Work for 30 mins, 100 minute Relaxing Massage, Bottle of Champagne and nibbles (30 mins)
Art of Love: 4.5 hours Ritual is the couples bath plus the Hyper Custom Facial
Check-out a Taja Service.
Show in B4T
What wood is our sauna made of? What is the benefit of a Curved Wood Sauna?
Seats: African Obeche: Its energetic qualities are that of openness, mental clarity, and spiritual elevation. As a tropical wood, it represents abundance and vitality.
Walls: Canadian Hemlock: Its energetic qualities are that of endurance, resilience, and steady energy. It evokes stability, security.
The curved shape allows heat to circulate more evenly and efficiently. Because there are no flat corners for heat to get trapped in, warm air flows naturally throughout the space. This creates a more consistent temperature from floor to ceiling.
Explain the Masterpiece Facial
90 mins
Valmont - Essence of Bees collection known for its nourishing properties to defy signs of aging
Noninvasive
Bespoke massage technique that delivers impressive sculping, plumping, lifting, and nourishing results
Treatment is for face, neck, decollete, and hands
What are the hidden Forbes Standards?
Hint: Its 4 of them!
- Sense of Luxury
- Wellness
- Graciousness, Thoughtfulness, Personalized Service
-Convenience and Comfort