Attendance
24 points
What is the default dress code, unless otherwise specified?
Business casual
Can employees use their own personal laptops to get work done in the office?
No, employees are not permitted to use their personal laptops in the office.
An ENAL participant tells you he is trying to build his instagram following to reach a thousand followers, and asks you to follow him. What should you do?
What time are you allowed to use your personal phone between 8-5 pm
During your lunch break
How many points does an employee get for leaving work early because of a proven emergency?
1/2 point
Is it okay to wear a shirt with profanity when working with adults, not children?
No, clothing with offensive or inappropriate designs or stamps is never allowed.
What should you do if your keys or key FOBs are lost, misplaced, damaged, or stolen?
A AGAPE program participant asks if you can get her a small snack from a nearby vending machine while you work. Is this permitted?
No, you should never purchase anything for program participants.
Your mother texts you asking to tell her right away if you remember where you stored an item she is looking for. What do you do?
How many points does an employee receive for absence for any reason not excused without proper call-in or time off request?
18 points
What design element does a sandal have to include in order for it to be permitted as acceptable footwear?
A backstrap.
What happens if you fail to return your keys or FOBs upon ending your TSM employment?
Fees for those items will be withheld from your final paycheck
A family member of one of your clients asks if you can do them a small favor and spot them $5 so they can purchase a treat for your client. They'll pay you back tomorrow. What do you do?
You should not lend money to any client or family member of a client.
When in a meeting, you get a text from your friend on your apple watch. Is it okay to check it and quickly respond?
No, apple watches are included in the cell phone policy, and should only be used for personal use on your lunch break.
How many points will you get for being off work due to adverse weather conditions resulting in the closing of schools and/or roads in this or the surrounding counties?
No points
Which of these is acceptable to forget?
1. Deodorant
2. A shirt/jacket that fully covers your shoulders
3. Pants without holes or rips in them
2. It is okay to wear a tank top as long as the straps are larger than a spaghetti strap, it does not show your midriff, and is otherwise work appropriate.
A non-employee is leaving the office for a few minutes asks you to borrow your key to get back into the building. What should you do?
You are not permitted to lend out your key to non-employees. You should tell them to contact you when they need to be let back in.
You're taking a quick break with your client in the AGAPE program, and she asks you to share a little bit about your dating life. Do you take a minute to tell her about yourself?
Personal matters should not be discussed with or in the presence of any client. You can redirect the conversation to talk about a non-personal subject.
You are in the middle of a task when your doctor calls you with critically important test results. Do you answer?
Yes, in an emergency it is acceptable to answer your phone, but you should let your Site Supervisor or Case Manager know ahead of time if you are expecting an important phone call.
Employee is late on one occasion by 30 minutes, leaves work 1 hour early on another occasion, and has three properly reported absences that are not excused. How many points do they have?
12 points and written notice
When allowed, how long must shorts be?
Fingertip length
How much will you be charged if you fail to return a laptop accessory when you leave TSM?
You will be charged $50 for each laptop accessory, $25 for your laptop bag.
If you want to see a client within 12 months of their release, what do you have to do?
Obtain authorization from your immediate manager and the designated personnel involved in the care of the client, and obtain a signed Release of Information. A note must be placed in the client's file after each contact.
You are in the middle of a task and realize you need more information from your case manager to finish this task. Is it acceptable to use your personal cellphone to ask for help or clarification?
Yes, it is acceptable to use your personal phone for the purposes of communicating with TSM associates.