General knowledge
What does a barometer measure?
Air pressure / Air measure
What is the Japanese art of folding paper called?
Origami
True or False.
Definition of Complaints per FCA:
Any oral or written expression of satisfaction whether justified or not from or on behalf of a person about the provision of or failure to provide a financial service
satisfaction - dissatisfaction
Name the country where tea is originally from.
China
I am always hungry and will die if not fed, but whatever I touch will soon turn red. What am I?
A Fire
Select the incorrect answer:
WHO CAN COMPLAIN under DISP2.7.3R FCA
A.A consumer (i.e. a retail client)
B. A micro enterprise with fewer than 10 employees and a turnover or balance sheet total of no more than €2m
C.A charity with an annual income of less than £6.5m
D.A trustee of a trust with a net asset value of less than £5m
E. None of the above
F. All of the above.
G. A, B
H. C,D.
I. A,D
None of the above - because all answers above are correct
Where can you find the presentation materials related to AML, the Complaints Procedure, the Bribery Act, FCA Rules, and SMF16?
A. File Reviews
B. Training Zone
C. Templates
D. Reports
B - Training Zone
What sport uses terms like "spare" and "strike"?
Not just Strike
Bowling
If you drop me I’m sure to crack, but give me a smile and I’ll always smile back. What am I?
A mirror
True or False
In reality anyone can complain about a service they have or have not received or relating to advice whether the product recommended is regulated or not
True
What does the acronym CATS stand for?
Compliance And Training Solutions