Workflow
4 hours
What is the response time for an urgent message?
Unit Based Team
What is a UBT?
Annual Vacation
What is vacation that is scheduled during the annual vacation bidding appointment?
Health Angels
What is your team name?
Elizabeth Sadler
Who is the Regional Director of all three call centers?
Call back if you have any questions or concerns.
What is the proper closing?
Who is our UBT Labor Sponsor?
72 hours in advance
When can extra hours be cancelled?
Shaneka Sutherland
Who is the team manager?
3 total
How many TSR Senior Managers are there?
as soon as you hear a symptom
What is the best time to provide emp/symp?
Best quality, best service, most affordable and best place to work
What is the Value Compass?
Used in 4 hour increments
How can vacation time be used?
5 total
What is the number of leadership roles vacant?
Kim, Jenalyn and Chryl
Who are the Senior Managers?
4:40
What is the Regional AHT goal?
UBT Tracker
Where to find your teams projects and progress?
24 hours in advance
When to request Voluntary Time Off?
Kayla Carlson
Who is our TAC?
Who is the Union Rep Chair and Chief Steward?
Dr's name, location, and department
What are the three things that you need to provide when sending a message for 1st party callers?
Decision by consensus
What is voting yes on something that you can live with?
Official record of leave balances
What is TIME?
Meuzette Hardeman
Who are we going to miss because she is moving to days?
Micah Howard
Who is the Val TSR Operations Director?