The Real MVP
Issues, epics, milestones, and bugs form the archaeological record preserved in this project management tool.
What is Jira?
Mozilla who? Students should use this browser to book their courses.
What is Google Chrome?
All aboard! Once a TEA request is authorized, students still need to complete this key step themselves.
What is book the course?
A change from the legacy system, these digits must now precede undergraduate course numbers. James Bond would approve.
What are leading zeroes?
Ring ring! Users who call IT Services should press this number to reach TSS Support.
What is 2?
New phone, who dis? Students use this TSS app to manage their contact information, addresses, and more.
What is My Personal Details?
Undergraduate booking windows are determined by a combination of total units passed and total ______ completed.
What are quarters?
Full steam ahead! A week before instruction, graduate students can begin submitting TEA requests to book beyond this unit cap.
What is 30 units?
Every TSS course identifier places this punctuation mark between the subject code and course number.
What is a hyphen?
Not a night owl: TSS is unavailable each night during these hours for data migration and system maintenance.
What is 11:00 p.m. to 7:00 a.m. PDT?
Students can use this tool to search for courses, set scheduling preferences, and compare course details and walking routes.
What is Class Planner?
This restriction may block a student from booking courses until it's resolved.
What is a hold?
By default, TEA requests are sorted in this order. Work from the top down, ye scallywags!
What is oldest to newest?
Faculty & staff should use this form to request TSS access or additional roles.
What is a Campus Access Request Form (CARF)?
A case arrives in your SNOW queue despite clearly belonging elsewhere. This wandering species of ticket should be transferred back to be reassigned.
What is a misrouted ticket?
Similar to booking at Main Campus, DES students register for classes using this tool.
What is the shopping cart?
This booking status means a student has a seat but must still satisfy a pending enrollment requirement.
What is Conditionally Booked?
Concurrent enrollment requests for DES mateys are slated to set sail through TEA during this quarter.
What is Winter 2027?
Folks can consult this KBA to determine which access fits their job duties and avoid requesting permissions they do not need.
What is the “Which TSS Role Should I Request?” KBA?
“But I’m only enrolled in 16 units!” says a student who cannot add another class during Second Pass. Four units hiding here explain the mystery.
What is the waitlist?
This TSS process plays matchmaker between charges and payments, applying available credits to open items on a student’s account.
What is account clearing?
For students who look at 22 units and think, “I could do more,” this booking period allows them to request permission to exceed the limit.
What is Instruction Session Enrollment?
It's not in Outlook; instead, look out for TEA request alerts signaled by this icon in the TSS Home page.
What is the notification bell?
JUN3, INP, INF...so many acronyms! INT stands for:
What is Incoming Transfer?
An instructor is missing from the Schedule of Classes. Rather than reporting a TSS error, staff should contact this group.
Who is the department offering the course?