Gung Go
Go link to create a ticket
What is go/tss-ticket?
Things we say when someone asks for non-urgent support on Mattermost (anything that might take longer than 10 minutes)
What is "What is the ticket number for this issue"?
We review submitted tickets at ___ meeting (with cadence)
What is weekly Triage Party?
Go link to see who's on call
What is go/tss-oncall?
Things we say when someone created a ticket and is following up on mattermost
What is "Great job!"
We assign on-call agents for upcoming weeks at ___ meeting
What is Iteration / Sprint Planning?
Go link to learn more about creating tickets
What is go/tss-help?
TSS team members who pay attention to ~tss channel for support requests
What is "on-call" agents for that day?
We check on our on-call assignments at ___ meeting
What is first thing at stand up?
Go link to see all tss tickets submitted via go/tss-ticket
What is go/tss-tickets?
Things we say when someone is working around the process instead of improving it
What is "Yuliya would LOVE to hear this feedback, have you talked to her?"
Test Ops team will label high stakes TORs with "tss-support-requested" during ___ meeting
What is Test Ops Triage meeting?