Key Terms 1
Customer Service
What is Meeting the needs and wants of customers by providing them with products and services
Definition of an all-inclusive resort
What is A destination or hotel that provides a wide range of products and services on one site.
External Customer
What is Someone who uses products and services of a T&T business that are not staff or part of the business.
The difference between inbound and outbound tourism
What is Inbound tourism is when tourists travel into a country and outbound tourism is when tourists travel out of the country they live in.
Positive effects of visiting natural parks
What is Allows for tourists to escape the noise and pollution of the city.
VFR
What is Visiting Friends and Relatives
Travel Agent
What is A business that sells travel and tourism products provided by other travel and tourism businesses.
E-scooter
What is An electric scooter that is sustainable in mass personal-use transport.
Three types of Tourist Attractions
What is
*Visitor Attraction
*Natural Attraction
*Built Attraction
Purpose of tourists visiting a resort town
What is To enjoy fun and relaxation
Pilgrimage
What is A visit to a place considered to be special in order to show respect
Occupancy Rate
What is The number of beds used out of the total number of bed spaces available.
The purpose-built resort
What is A destination that is planned and built especially for tourism.
Ancillary Services Examples
What is
* Tour Agents/guided tours
* Currency Exchange
* Car hire/Bike hire
3 specific needs highlighted in the textbook
What is Mobility and access needs, sensory needs, and dietary needs.
Unpackaged Tourism
What is The opposite of packaged tourism, Independent travel is unpackaged tourism because different elements of the trip, such as travel and accommodation, are booked separately and provided by different providers.
Nature Reserve
What is A natural area that is protected to keep rare animals and plants safe from damage causes by people
Infrastructure
What is The basic system and services that support local people and tourists in an area. Ex - Buildings, airports, roads
Example of Specialist Tourism
What is
* Photography Trips
* Adventure
* Ecotourism
* Cultural Tourism
* Painting Courses
* Wilderness Tours
* Sport Tours
Managing travel and tourism organizations and marketing products and services to customers refers to which key concept
What is Marketing and management
MICE Definition
What is
M-Meetings with colleagues or customers
I-Incentive rewards for excellent work performance
C-Conference or convention attendance
E-Exhibition or trade event visiting
Mass rapid transit
What is A type of rail transport used to transport large numbers of people quickly and often cheaply.
Dynamic packaging
What is Making holiday or tour packages from components that are chosen by customers, instead of providing customers with a pre-arranged package.
The four types of Package Holidays
What is
*Special Interest
*Mass Market
*All Inclusive
*Dynamic Packages
Difference between vertical and horizontal integration
What is
Horizontal: merging of T&T businesses belonging to the same industry components. Vertical: merging of T&T businesses belonging to different industry components.