Orders that MUST be signed by the Location Manager before they are keyed into the system.
What are SOI and Grade 1 Orders?
100
Which Report Stop Value or Revenue Analysis gives you a weekly summary of all things that have been keyed the previous week.
What is the Stop Value Report.
100
2 Plus 2 Plus 2 means
What is 2 A/R Calls, plus 2 Contract Renewal Calls, Plus 2 Goodwill Visitations per week?
100
UniFirst goal for any invoice older than 60 days?
Percentage!
What is no more than 3%
100
The employee that RFCAs are assigned to for responsibility.
Who are the DSMs.
200
Hard Copies of RFCAs found in the Loc Mgr Daily Packet.
What are New & Closed RFCAs, and RFCAs Open for more than 30 days.
200
On the Revenue Analysis this is the allowable Service Credits Percentage.
What is 1/2 of a Percent (0.5%)
200
The day DSM have their meetings with the CSR each week
What is Friday?
200
UniFirst Goal for invoices older than 90 days percentage wise.
What is no more than 2%
200
Customer should be called back within this amount of time.
What is within 24 hours, or the same day if possible.
300
On the Daily Maintenance Trans Rpt, when will an Add Person be shown on this report.
What is the Day he/she is installed and the invoice ran through.
300
On the Revenue Analysis this is the % that we want to attain in Net Rental Revenue.
What is 98% or more.
300
The Color of Ink that the CSR uses for filling out the Manager's Daily Activity Planner.
What is Red
300
The amount of an invoice in percent that is reserved once an invoice turns 90 days old.
What is 50%
300
The 4 processes of a RFCA
What is NEW, ASSIGNED, COMPLETE, and CLOSED.
400
True or False - The Yellow Maintenance copies of the invoice all must be signed by the Location Manager before any item is keyed from it.
What is False.
Loc Mgr does not need to Sign PDEs, RDEs for wearers, DOIs for wearers.
400
This is the Credit Code that should be used when a Person is Reduced or PDE from the invoice.
What is None, the rental should be paid that week.
400
The number of Goodwill Visits (Major Acct Visitation) that are required by a DSM every six months
What is 200?
400
A reason why a customer short pays or skips paying an invoice.
What is (Ben's Decision)
400
This designates the situation for a CSR to put a RFCA into the system once a customer calls.
What is the customer calls. Every customer call in is to be placed into a RFCA.
500
5 of the many things that the Loc Mgr MUST Sign-Off on the Yellow Maintenance before it is to be keyed.
What are
Changing Cash to A/R or A/R to Cash.
All Flat Good RDEs
All Flat Good DOIs
PDEs when more than 20% of the Wearers are being reduced.
Any Changes to the Right Side of the Invoice.
Change of Ship to Address
Change of Bill to Address
Transfer of Wearers from One Invoice to another.
500
A/R Discount is okay to be used by.
What is the Office?
500
3 Items that should be included in the Packets prepared for the DSMs by the CSRs each week.
What is Copy of Contract
Copies of all invoices over 30 days old
Copy of last Goodwill Visit
Copy of current invoice
Filled out header of Managers Visit Report
Any other pertinent information needed or requested from the DSM.
500
The reason why collecting our A/Rs is so important.
What is because we are a Cash Flow Company.
500
This many hours is alloted for Closing RFCAs once they are Completed.
What is 24 hours, and the customer MUST be called back.