Tuition Simplification I
February 6, 2024
Prior Learning Assessment (PLA)
What group posts updates about upcoming weekly/monthly events as well as different threads based on upcoming holidays in SS Connects?
DMC
General
True or False: Before a BABA student can take BUS 402, they must take ACC 201, ACC 202, and ACC 205.
False, only ACC 201 and ACC 2O2
In your own words, describe what Tuition Simplification and Cost Transparency is.
A strategic initiative by UAGC to provide competitive financial support packages for the entire student population, while also making the costs for education more transparent and sustainable.
Books and Fees
True or False: The Advisor Support section should be used to find an available manager when yours is not available to speak to an escalated student.
False
Give an example of something you might use the Advisor Support section for.
Answers may vary
What are two ways students can satisfy the Scientific Reasoning GE Competency on Sophia?
-Take a three-credit science course and its corresponding one-credit lab
-Take two three-credit science courses
Effective 2/6/24, the cost per credit for all undergraduate courses will be reduced to what.
$460 per credit (10% reduction)
If after the university communication gets sent, a student calls in concerned or confused about how changes might affect their payment options and overall account, what should you do?
- Lead with empathy
- Ask what they are confused about
- If you can't answer get them over to a Financial Services representative
On average, how many different AAs engage (read or like) a specific post within SS Connects?
18
In the last Hub Update, Jennifer noted that the department was retiring what resource?
Master Course Sequencing spreadsheet
List the five Service Model components evaluated on a Call Review and name the one component that can result in an automatic 0 if not met.
Compliance (must be met), Engagement, Discovery, Engagement, and Commitment
Name three grad programs where students will see a tuition reduction of $65 off the cost of courses based on the price published in the academic catalog.
Effective April 2, 2024, FTG students who are eligible may apply for what?
How many different sections are there within SS Connects?
8 (Bonus Point if you can name them all!)
Name the last three people to post a video on Thursday Thoughts and what was their common topic?
Azza, Jennifer, and Nichole -- Thoughts on Relationships
Currently, how many weekly Contact Center activities require you to close the Master activity as well?
Zero, with the change to the AA-DP Call there should be no more Master activities to close unless an old Call-DP Conversation activity is still pending.
What three institutional grants will be removed effective 2/6/24?
Welcome Grant, Pathway Grant, Scholar Grant
If a student wishes to drop out of the university due to changes caused by the Tuition Simplification and Cost Transparency initiative, what reason code would you put in the activity?
Fee Changes 2024
Under the Advising Model updates section, Eric listed three major changes back in December regarding the dedicated model. What were they?
-Skill Coverage (additional time on Admin, less time on Skill based on WFM)
- Removal of At-Risk Dialer on Friday (outbound activity in CVue instead)
The last DMC thread was based on what "national holiday"? (Hint: It's not a real national holiday but still a super cool idea)
National Compliment Day
In December, we had Forbes-Department of Organizational Studies faculty join us for our team meeting. Name at least three faculty members who were there.
Katie Thiry (Department Chair), Ashley Dellosa (Program Chair), Jim Jeremiah (Program Chair), Susan Gould (Program Chair), Bill Davis (Program Chair), Egypt Grandison (Assistant Faculty), and Naimah Qwuarels (Assistant Faculty)