Service Topics
Define the difference Hospitality and Service
What is Hospitality= The Color or Magic of what we do
What is Service = Basic black & white aspects of the job
Bar Beverages should be out to a table in how many mintues?
What is: 4 Mintues
Name and describe our House Dressing
Type of cheese that comes on the House Salad
What is: Goat Cheese
What do we do when guests are coming through?
What is: stop what we are doing and say "Guest coming through?"
Define the hot seat
List 2 Bourbons to upsell
What is: Basil Hayden, Buffalo Trace- will accept other options
List 2 quick sell entrees
What is: chicken, meatloaf, enchiladas
Name Veggies that are in the Shrimp Scampi
What is: Tomatoes and Onions
When should we bring a bag to a Guest?
What is: when they have 2 boxes- and after they have boxed up their food.
Define serving open faced
What is- not putting elbows in Guest's face
Garnish for Paper Plane, Spiced Kentucky Mule, Champagne Cocktail
Paper Plane: What is Lemon Peel
Spiced Kentucky Mule: What is Mint Bouquet
Champagne Cocktail: What is Lemon Wheel
List 3 Chardonays
What is: TREFETHEN, LEVIT8,ROMBAUER
3 Gluten Free Starter Options:
What is: Stuffed Poblano, Deviled Eggs, Shrimp
What should we do once a table has gotten up top notify that the table needs to be wipe and reset?
What is: Place a salt shaker in the middle of the table
What beverages automatically come with straws
What is: Tea and Soda
Name 4 Cabernet Sauvignon
What is: ANATOMY No1, THE VERGE, LEVIT8, FRANK FAMILY, HONIG
4 Questions we ask when someone orders a martini
What is: Vodka or Gin
Upsell Spirit
Up or Rocks?
Olive or Twist?
List all allergies included in our Caesar Salad
What is: Gluten, Dairy, Nut
How do we carry plates? Demonstrate
What is: Away from your body
List the 5 steps
What is: immediate greet, never ending be service, manicure, check ready, 10 step rule
List all 5 well spirits
What is Vodka = Kraft
What is Whiskey = Old Forester
What is Tequila = Monte Alban
What is Gin = Taaka
What is Scotch = Famous Grouse
Name 5 of our salads and salad dressings
House- Adobe
Redrock- Champagne Vina
Chicken Tex- Chiptole Blue Cheese
Emerald Kale- Honey Lime
Pan Asian - Thai dressing
List all Steak Temperatures
Rare: What is Cool Red Center
Medium Rare: What is Warm red Center
Medium: What is Hot Pink Center
Medium Well: What is Hot Slightly Pink Center
Well Done: What is Hot No Pink Center
List the 7 steps
What is: Greet, Weave, Hobart, POS, Sidework, Section needs, Hot Food, Cold Bevs