i360
This shows us where there are available times to offer our customers.
This team makes the sales and writes the contracts with customers.
What is the sales team?
This is why the customer wants this project done / their areas of concern.
What is a pain point?
The number of days a bathroom installation will take.
What is 1 day?
Should be checked (at least) every 15 minutes.
What is my email?
Must be in serviceable area, must talk to the homeowner, has a means of contact, has an interest in a product we sell.
What are the 4 qualifiers of a prospect?
The main point of contact from the time the customer signs their contract to the time of their install.
What is Customer Care?
There's more than one homeowner or decision maker, by only 1 is attending.
What is a 1 leg?
Grout-less tile alternative that is only available in this series.
What is the Signature Bath Series?
3 things you must collect from a customer prior to transferring them to another department.
What is their name, phone number/PR #, and reason for calling?
This sets a date for a prospect to be call back.
What is a marketing opportunity?
We promise a return call back from other departments within this timeframe.
What is 24-48 hours?
The appointment makes it to the designer's schedule the night before.
Can expose you to harsh chemicals.
What is refinishing / reglazing?
Can be scheduled if the customer owns it, and it is stationary/cannot be moved.
What are mobile homes?
A requirement for us to comply by if a customer requests to cease contact.
What is TCPA or DNC?
The company we use for financing.
What is GreenSky?
When the designer brings a tablet to go over a checklist of problems or concerns the customer currently has within their bathroom.
What is a 15-Point Inspection?
We can take these out, but we do not offer them as a product.
What is a neo-angled shower?
This is where I can find the End of The Day Form.
What is the Daily Sets document in SharePoint?
The completed reason we select when a customer has received an estimate for us already this year.
What is Revist/Rehash?
The name that is used when sending out text messages to customers.
Who is Cory?
90 minutes, 2 LEG / 1 LEG / SHO, owns, verified address, text/call confirmation, pain point, date & time
What are the 7 key aspects of an appointment?
Only lasts roughly 7.5 years, which is one reason why we do not offer this product.
What is grouted tile?
This document demonstrates the serviceable areas that we cover in Florida, Wisconsin, and Minnesota by zip code.
What is the ALL STATES Zip Codes document?