Turbo Philosophy
What are the three Core Turbo traits?
1. Handling 2. Integration 3. Connectivity
What app can you use for diagnostics?
Mission Control
Why is rider registration important?
Warranty is directly tied to registration.
What battery is involved in a recall?
Gen 1 - Levo/Kenevo Battery
In the Diagnostic tab of MC, what does System Status tell you?
What is a healthy system status or if user action is required.
What year did Specialized start making e-bike systems?
2012
What is the Specialized compute software to use to update a bike?
Turbo Studio
Where can a rider see error codes?
Mission control, or on display.
Does every Gen 1 trail battery fall under the recall?
No.
What does support level mean?
Support levels defines the proportion of motor assist against your own pedaling input.
Who do you contact for ship-damaged Turbo bikes?
Your Inside Sales Representative.
What available resources should you use before calling your Retail Care Rep?
Service.Specialized.com, SBCU - Resources, and Turbo Studio Documents.
Why is it important for riders to understand their Turbo system functionality?
It mitigates the chance for a rider to make a mistake that would negatively impact the system.
Can you replace a TCU 1 with a MM TCU?
No, the MM TCU is not backwards compatible.
How do you turn on Heart Rate Control in MC?
Through smart control!
Why did we choose Brose for our full-powered motors?
Specialized could integrate it's own software within Brose Drive units.
What option in the Mission Control app enables remote diagnostics?
Advanced Diagnostics
When a rider registers their bike on Mission control or S.com what information do they receive?
The rider receives a one time email from Specialized with information and additional resources about their specific bike.
What is the IP rating of the SL system?
What program gives you the detailed information about a riders battery?
The Battery Diagnostic Software!
What are the motor mounting bolt torque specs on the Turbo Levo SL? And what side do you torque first?