QoS
Thank you for calling Turbotax. My name is ____. Whom do I have the pleasure of speaking to?
What is Branded Greeting?
This is where I go to check in and out everyday
What is the turbotax chatroom?
This tool includes access to Salesforce, ECUVI, slack.
What is CG Intuit Expert Portal?
This is the primary channel for customer facing support questions.
What is ALC-LIVEX-PROD?
Did I resolve your issues today?
What is Resolution?
I found all my important info from my MPS here
What is checking my email daily?
The name of the Phone Tool we use for servicing
What is Amazon Connect ECUI V2 Americas?
How do you know a SME has picked up your thread?
What is an emoji?
To get started we will have you share your Turbo Tax Screen.
What is Smartlook?
This is where I see my schedule
what is scheduling tab, my schedule?
This tool is our primary form of communication with Managers, Leads and Tax Experts with access to many searchable channels.
What is Slack?
Where I see the SME answer to my questions
What is following the thread?
You will receive an email with a SURVEY about me and how you felt I did on this call. It is my score on ME personally. If you had concerns beyond my customer service, please use the space below my score to provide TurboTax with those concerns
What is Survey?
Not able to work a shift
What is offering a shift?
Aux code in Amazon connect ECUVI you are allowed to use
What is available and offline
If you work closing, you must wait for_____
What is the all clear?
I need to offer this one every call
What is smartlook?
I set this 2 weeks in advance
What is my availability?
I have a single sing on error, I must
What is connect to global protect?
This is the information that is needed when submitting a request in slack.
What is workflows in slack?