Services
This account type is not eligible for wire transfers
What is...
Secure Banking
How long does someone have to stay in a secure checking account before they can apply for a Total Checking?
What is:
There is no time frame, it is based on the credit/bank check
How to handle "DO NOT TRANSACT..." alerts on a customers account
Follow instructions on alert and connect the customer to phone number attached to alert, DO NOT release any info to customer
The Encyclopedia we use to research any policies and procedures
What is...
Chase Answers
What can we do for a customer when they bring back an unused cashiers check, money order or bill pay check and want to put the funds back into their account?
What is...
Stamp the back of the check with "Not Used for Purposes Intended" and deposit the check back into the account.
Can a business owner link their accounts through the mobile app or online banking?
What is:
Yes! "Link Accounts" feature
The 3 ways to avoid the $12 fee on our Total Checking Account
What is...
1.Electronic deposits made into this account totaling $500 or more
2. A balance at the beginning of each day of
$1,500 or more
3. An average beginning day balance of $5,000 or more in any combination of this account and linked qualifying deposits or investments
When handling a relay call, what 3 pieces of information are you required to give?
What is:
Customer name
Customer phone number
Preferred communication method
This resource is checked daily to verify if there are any errors or open issues in the branch
What is...
Branch Dashboard
What information is found on the MICR line of a check?
What is...
Routing #, Account #, check #
How long do you have to cancel an outgoing international wire?
What is:
Consumer international wires submitted within 30 minutes can be canceled, consumer international wires submitted more than 30 minutes prior require a recall request
When must you obtain ID from the customer when opening an account?
What is...
ID is required before ANY customer information is provided.
Best practice is to ask for ID as soon as the meeting starts
Before accessing an entity and performing a dual control activity, what must you complete?
What is...
Dual control log or Dual Control Key Box Log
What is...
E-coupon tool
The international Chase SWIFFT code we provide to customers
What is...
CHASUS33
What is...
Either $25 per transfer when initiated online or $35 per transfer when initiated at a branch
How long do pre-authorized owners/signers have to be added to the account after opening?
What is...
Up to 30 days after account opening
What documents are required in order to open an Estate Account?
What is...
Death Certificate, Letters of Administration
This tool is used to verify Foreign Currency that a customer presents to us, to ensure the bill is in circulation and that we accept currency from that country
What is...
Foreign Currency Look-Up tool
Name at least 3 BRG's
What is:
Adelante
Aspire
Access Ability
Bold
VETS
Women On the Move
NextGen
Pride
Sage
Explain our Overdraft fee
(How much it costs, what is the maximum fees per day, and when is it charged)
What is...
$34 Overdraft Fee per transaction during our nightly processing beginning with the first transaction that overdraws your account balance by more than $50
Maximum of 3 fees per business day, up to $102
What are the 3 types of primary ID we can accept for opening an account for a Non-U.S. permanent resident without a Green Card?
What is...
Matricula Consular Card, Passport w/ photo, US Employment Authorization Card w/ photo
What are the 6 audit reasons?
What is...
Surprise, Transfer of Custodian, Separation, Unscheduled absence, Cashbox left out/entity unsecured, Request
This tool is used to verify documents that were scanned to iVault have been successfully uploaded at the end of the day, by using the Daily Scan Report as a reference
What is...
EIV
What are our 5 values?
What is...
Service
Excellence
Curiosity
Heart
Courage