Quality
Assurance
Assurance
A customer has a total of 3 bottles of product that they are trying to get a refund, but you convince them to keep it and try it longer. What is this an example of?
What is retention?
What will an agent accumulate if they are late, callout, or simply just don't show up to work?
What is an occurrence?
What system do we use to clock in and out of work?
What is Isolved?
Where is the fridge located in the office?
What is the break room?
A customer calls in wanting to purchase 1 bottle of product, but you convince them to upgrade and purchase a 6 bottle package. What is this an example of?
What is Upsell?
How many minutes are you allowed on 1 break or personal time throughout the day?
What is 15 minutes?
What is the name of the system that we use to communicate here at turtle peak?
What is Slack?
What is the name of the inbound operations manager?
What is Alfred?
What is pause the recording?
How many occurrences are accrued for no call, no showing to work?
What is 3 occurrences?
What is the best way to save a website that you use often?
What is creating a bookmark?
What is the name of our HR representative?
What is Mari?
A customer just called in looking to get more information on their account, what is two-ways I can verify that customer's account?
What is email and zip code?
When can you use your phone here at the office? (This is a 3 part answer)
What is break, lunch, or personal?
What is the message Edwin last posted and pinned in Random Channel on Slack? (Use Slack)
What is "Peanut Butter"?
Who is the COO of Turtle Peak?
Is this statement an Empathy statement or Ownership statement?
Im sorry that you were experiencing difficulties with the product, I would be more than happy to help you find a product that might work better for you!
What is both?
How far in advance must you request PTO in order for it to be acknowledged?
What is 2 weeks?
What is the phone number for Vita Soothe Pro? (Get it from the Notion wiki)
What is 888-829-0094?
What is the name of one of the supervisors we have here at turtle peak?
What is Kim/Jason?