Company
Policies/Benefits
Policies/Benefits
What will an agent accumulate if they are late, callout, or simply just don't show up to work?
What is an occurrence?
What is the message Edwin last posted and pinned in Random Channel on Slack? (Use Slack)
What is "Peanut Butter"?
What is the name of one of the supervisors we have here at turtle peak?
What is Kim/Nina?
Who is the owner of all Tplus products?
What is:
Dane
How many interactions is an email worth?
What is .5 Interactions?
What is the max amount of PTO an agent can accrue?
What is 80 hours?
What do I use to track Sales, Refunds, and Subscriptions Cancellations?
What is the Input Form?
What is the name of the inbound operations manager?
What is Alfred?
How much does 3 bottles of product at members price usually cost.
$117
Are we able to make sales through emails?
What is No?
How many occurrences are accrued for no call, no showing to work?
What is 3 occurrences?
What is the name of the system we use to clock in?
What is Isolved?
What are the names of the three teams at Turtle Peak?
What is Inbound Team, Sales Recovery Team, Conversion Team?
What is the refund policy for Tplus products?
What is 180 day mbg?
Which of these options am I choosing before closing out a ticket in order to send my response to a customer? "Send as Resolved" "Send as Open" "Send as Pending" "Send as Closed"
What is send as Resolved?
When can you use your phone here at the office? (This is a 2 part answer)
What is break, and lunch?
What are three possible bank lines for Visiclear?
N/A
What is the name of our HR representative?
What is Mari?
When there is a decline on a customer Konn account what is the process that we do? (Give the steps)
What is sending the call to by:
Copying Konn Link
Pasting it in SR-OutboundTransfer along with a reason, and Tplus Login
Transferring over to sales recovery
Where do I track all emails that I do in MAX?
What is the Agent Tracker?
How far in advance must you request PTO in order for it to be acknowledged?
What is 2 weeks?
What is the phone number for Vita Soothe Pro? (Get it from the Notion wiki)
What is 888-829-0094?
Who is the COO of Turtle Peak?
Perform a reship for Edwin Pena for 6 bottles of Osteo Pro! His package was lost in the mail and hasnt received it in 3 weeks. First one to complete it get the points! (Hint: pay attention to the product)
N/A
What are the steps for resolving an email as Spam?
What is:
1. Click the Note Section
2. Enter Spam
3. Click Save
4. Click Resolve
5. Close the Ticket