Tutoring Center Basics
This is the main mission of the Tutoring Center
What is to empower the students to be independent learners?
The max time you can be late before it's considered unacceptable, regardless of a 7-mintute timesheet window.
What is 0 minutes (you must be ready to work at your scheduled time)?
All Tutoring Center staff are expected to do this when a student enters.
What is greet them warmly?
It is unethical to do this for a student's assignment.
What is complete it for them?
Name one of the three types of photos acceptable for Zoom profile pictures.
What are professional, subject-related, or pet photos?
The type of environment the Tutoring Center aims to create.
What is welcoming?
These are the people to email 24 hours in advance to notify of a general absence.
Who are the Learning Resource Center Manager and Personnel Lead?
Tutors should aim to respond to student emails within this timeframe.
What is within 24 working hours?
Staff must always demonstrate this kind of behavior in sessions.
What is honesty and fairness?
Working from home during your normal shift is called this.
What is remote work?
Embedded services often operate in this learning platform.
What is Canvas?
After 3 no-shows, students lose this privilege.
What is scheduling appointments?
Outside of embedded staff, communication about students to faculty go through this person.
Who is the Learning Resource Center Manager?
This is what staff should do when they suspect academic dishonesty.
What is gather evidence and contact a supervisor?
Staff on Zoom must do this if they are away from their computer for any reason (breaks, working with students, etc)
What is putting that they're going away in the chat?
This staff supports students with time management and study skills.
Who are Academic Coaches?
If a student cancels a flex appointment with less than 24 hours notice, the tutor can still do this.
What is claim the hour on their timesheets?
When unsure if information can be shared about a student, this is the go-to action.
What is contact your supervisor?
Staff can share student information with other departments when a student is this.
What is referred by the department?
This person is responsible for signing in students who come in on Zoom.
Who is the Tutoring Center staff member who works with the student?
These embedded staff work closely with instructors and reinforce course content through structured sessions.
Who are Supplemental Instruction (SI) Leaders?
Tutors are expected to do this everyday they work, not in advance or after.
What is fill out their timesheet?
Emails to students should never include this.
What is your personal phone number?
Name three types of PII (Personally Identifiable Information).
What are names, X-numbers, email addresses?
This person is responsible for returning the laptop a student uses to the laptop cart and filling in the sign-in/out sheet.
Who is the Tutoring Center staff member who works with the student?