Engage the customer
When should you greet a customer in the Retail Room? ( within how many seconds)
30 seconds
What does WHS stand for?
Work Health and Safety
What is the size limitations for a bag check?
Has to be larger than an A4
Which train station is Ultimo TAFE closest to?
Central
Name a Disney character.
Lightning McQueen, Elsa, Snow White, Cinderella, Woody etc
Closed Questions require a YES or NO answer.
What is another way to refer to safe lifting?
Manual Handling
Name a security device you will find in a Retail store.
Security mirrors, security camera, security tags, security officer
When did the Mini-Woolies at Ultimo TAFE open?
Last Thursday :)
Cars
What is an Open Question?
Open Questions start with Who, What, Where, When, Where and How.
Name a type of hazard.
Biological, Chemical, Physical
Trips, Slips, Falls
TRUE OR FALSE? Greeting customers and acknowledging them is a way to prevent theft in the store.
TRUE
Name 3 food shops located near Ultimo TAFE
KFC, Mcdonalds, Taco Bell, Sush Hub
Name a Disney movie Ariana Grande appears in.
Wicked
What is Paraphrasing?
Paraphrasing is when you re-tell what the customer has said (in your own words)
What is the name of the form you fill in for incidents?
Incident form
Should you chase alleged offender from the retail store if you suspect they have stolen something?
No, definitely not.
Which floor is the student lounge area?
Level 2
Name a Disney Princess.
TRUE or FALSE? First impressions are important in Retail.
True
What is the maximum cash you are allowed to have in the registers?
$300
Where is the ideal place to post up the store's Bag Check policy? (information about bag check requirements)
Near the front entrance.
What building are we located in? What is the name?
Building W, Marcus Clarke
What is the first name of the person who Disney is named after?
Walt