Facilities
Accounting
Automated Payments
Collections
Loan Support
100

This is the method Facilities requests are supposed to be submitted.

What are facilities help desk tickets?

100

Members must wait this many days to get a stop payment on a cashier check or money order.

What is 90 days?

100

This is what ACH stands for.

What is Automated Clearing House?

100

This is the legal term for the act of taking back a vehicle from someone who has not made their loan payments.

What is repossession?

100

This is the maximum amount of coupon books that can be ordered.

What is 12?

200

This is the number of Food City branches for TVFCU.

What is eight?

200

This time is the cut-off for international wires to be input each day.

What is 3:00 PM?

200

This is the organization that oversees the ACH network?

What is NACHA?

200

This is the name of the document that typically outlines terms of a car loan, including details about what constitutes a default that could lead to repossession.

What is the loan agreement or loan contract?

200

This is the number of QC Specialists in Loan Support.

What is 2?

300

This is the number of standalone branches for TVFCU.

What is fifteen?

300

This is the date (month/day) each year that property must be escheated to the state of Tennessee.

What is November 1?

300

This is how long a consumer has to dispute an ACH debit as unauthorized.

What is 60 calendar days?

300

Can the lender repossess my car without notice?

Yes
300

This is how long the credit union holds vehicle titles after a loan is paid in full.

What is 5 business days?

400

This is the number of "other" (not standalone or Food City) branches for TVFCU.

What is three?

400

This is the name for the monthly expense of capital assets.

What is depreciation expense?

400

This is how long a RDFI has from the settlement date to file a warranty claim for an unauthorized entry to a consumer account?

What is two years?

400

Can a borrower reinstate a loan and work out a new payment plan?

Yes.
400

This is the state/commonwealth (hint hint) in which the credit union's vehicle titles are stored.

What is Pennsylvania?

500

This branch is the furthest away from 535 Chestnut.

What is Etowah Food City?

500

TVFCU hit this lending milestone on the balance sheet in December 2024.

What is $2,000,000,000 in loans?

500

These are sometimes processed through the ACH network as ARC transactions.

What are checks?

500

Can a borrower get their belongings back if their vehicle is repossessed?

Yes, if they are not physically attached to the car.

500

This is the name of the GAP policy sold by our Sonic Dealerships?

What is JM&A?

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