Call Center
ARC Pickup Service Phone #
800-489-6530
Mark Walsh
Who is the CEO
LBH
What is a Leave behind
Another store name other than Savers
What is Value Village
What is 2nd Ave
What is Unique
Who was the first President of the United States
Who is George Washington
39+ bags/boxes and/or 4 or more furniture pieces
What is a Special Pickup
HR Phone Number
What is 800-259-0004
Routing and Driver System
What is TMW
What is Appian
30% off house wares, furniture, electrical and jewelry
What is a Team Member/Employee Discount
What is the most stolen food in the world?
I am very sorry about your missed pickup, I understand your frustration.
Sympathy/Empathy Statement
Champion Reuse
Serve the Environment by inspiring a future where secondhand is second nature.
What is "Our Purpose"
Donation Weight Limits
What is 50 lbs or less
El Paso Savers is Partner with this Charity
Who is Candlelighters of El Paso
Which '90s basketball legend has his own signature sneaker and is widely regarded as "the greatest of all time"?
Who is Michael Jordan
Andrew Rodriguez
Who is our Operations Manager
SupportLinc counselors are available 24/7. Team Members (and their immediate family members) are eligible for the program even if not enrolled in a Savers health plan.
What is EAP (Employee Assistance Program)
GD-BEN-PH-HPU-17
What is a route name/number
Alternate form to use your employee discount
What is a Pay Stub
Cows produce 3% less milk when listening to what kind of music?
What is Country Music
One metric expectation
QA 95% or higher AVG
Average Handle Time 180 seconds
After Call Work (ACW) Less than 10 seconds on average
Wrap % Less than 2%
Adherence 1 or less a week
SMS Opt-ins 10/bi-weekly Email Opt-Ins 5/bi-weekly
One of Savers Core Values
DO THE RIGHT THING - Stand up for what's right and do what we say we're going to do
CELEBRATE UNIQUENESS - Respect and celebrate what makes us one-of-a-kind
MAKE SERVICE COUNT - Be friendly and helpful with any interaction
FIND A BETTER WAY - Learn every day, adapt and improve
MAKE AN IMPACT - Support our team members and local communities
23 lbs
What is an OK
OSD
What is On Site Donation
Which platform in the King’s Cross Station was Harry supposed to ride the train to Hogwarts?
What is Platform 9 ¾