Easy Pay (Quiz)
The amount of time a patron agrees to pay for when they sign up for Easy Pay
What is 12 months (or a year)?
The time before closing that rentals need to end
This is a list of the day to day tasks
What is the daily checklist?
This needs to be included in your phone call greeting
What is name?
These are the rock wall hours
What is 6 to 9 pm on Mon, Tue, Wed and 12 to 3 on Saturdays?
The form to cancel Easy Pay memberships
What is the Easy Pay cancellation form?
The position in charge of making sure the rentals are set up and ready
What is facility supervisor (along with custodians)?
The best time to review flyers
What is all the time?
These are the four communication channels that we have for the front desk
What are GroupMe, W2W, emails, announcements (and SharePoint)?
You can ask this person for questions about soccer if John is not available
Who is Zach?
The steps to add the facility improvement fee to an Easy Pay membership
What is automatically added?
Unlikely to get approved due to program scheduling and availability
What are reoccurring rentals?
To boost morale and productivity
What is the goal of the incentive program?
This requires 2 weeks notice (or before the schedule is published)
What is time off request?
The person over cross country/track & field
Who is Cameron?
The 15th of each month
What is the Easy Pay billing date?
20-30 people
What is the classroom capacity for rentals?
What to look out for during non open climb times (or what is not allowed at the rock wall)?
Having good knowledge of services/amenities, professionalism, and policies and procedures
What is good customer service?
You need to see this before applying the scholarship for a child's sports program to reduce the fee
What is free/reduced lunch document?
What is Sharepoint under documents?
72 hours before rental, after that they must pay full amount
What is the cancellation policy for rentals?
Reduce errors, increase efficiency, promote consistency
What is the phone script?
The introduction (team building activity) and icebreaker to the September meeting *these are two separate things
What is (describe team building activity) and two truths one lie?
This key is in the building attendant binder but it is not the building attendant key
What is the pod key?