what are the 6 tiers of interent in a non maxx account?
What is elp, basic, stnadard, turbo, extreme, ultimate.
100
what are the 3 core phone plans that we offer?
What is local, state, national.
100
what is omse?
What is a tool you use to see if you have a customer who wants to transfer their phone number.
200
what are 5 thing you can use to verify an account?
What is pin, social, account number, serial number, customer code.
200
how many channels does the prefered tv tier come with?
What is 250+
200
what is the internet speed for a maxx account?
What is 3, 10, 50, 100, 200, 300.
200
what is GPPP and what does it include?
What is Global Penny Phone Plan you pay 2.95 a month and pay.01 a min for international calling
200
What is the FCR opening and closing?
What is is this a good call back number incase the call is dropped? because we value your time have we answered all of you questions so you dont have to call back in the furture?
300
do you have to notate every account?
What is yes
300
what tier of cable do you need to have access to on demand?
What is preffered tv.
300
How much is the wifi charge?
What is 5.95
300
What is IOP and what does it include?
What is Internetional One Price give you 1000 anytime minutes to select countries for 19.95 a month.
300
What is CSAT?
What is Customer Service Survey
400
What is the information required to reset a pin?
What is social, drive license number, account number, email account, customer code.
400
What are the boxes that we offer for cable service
What is DTA, Whole House DVR, Enhanced Whole House DVR, Set top box, DVR, Cable Card.
400
what are the benefits of Time Warner internet?
What is Email, Free wifi hot spots across the country.. etc.
400
what are 2 countries you can call with National Home phone?
What is Mexico and canada
400
What is PSU?
What is Primary Sales Unit
500
how do you open a workorder?
What is select order work flow
500
How many channels are included in Standard Cable?
What is 75-80 channels depending on location
500
When upgrading from standard interent to extreme do you have to change your modem?
What is yes
500
What are the 3 international calling options we offer?