VZP
Customer Experience
VHI
Comp
nobody knows
100

How many VHP does the store need daily? How many does each rep need to get in a month? What is it?

What is 1 per day store

4-6 per specialist 

100

What is the monthly target for RIS? What is it?

What is 84% 

100

What sales dollars do you get for selling a $45 connect, protect, Disney, and Netflix? What is it?

VHI $100

Plus plan $20

VHP $25

$20 perks (Disney, Netflix)

What is $165 total

100

How do you calculate your gap and daily targets and when do you calculate these?

What is it?

What is in the morning during the huddle and using CCRS, daily target calculator, RepBIO, leaderboard, 

100

This type of beverage is so popular, it's estimated that the average person drinks over 1500 cups of it per year. What is it?

What is coffee

200

What is your best elevator pitch on VHP? What is it?

What is

200

How and when  does the customer receive their survey? What is it?

What is By text and within hours of the interaction. View only, accessory, bill payments, upgrade, free account analysis, aal are examples of all eligible surveys. 

200

How many VHI do you need to hit commissions this month for your strategic multiplier? What is it?

What is 6

200

How much sales dollars for 2 PUPG, plus, welcome, tablet, 2 watches, VMPMD, SUAGMD, Disney, Netflix, hotspot, Apple one. What is it?

What is $260

2x $20 = $40 PUPG

$20 plus

$50 tab

2x$20= $40 watches 

$60 VMPMD

$10 SUAGMD

$40 perks

200

This type of structure is so big, it's visible from space. What is it?

What is the Great Wall of China?

300

How do you overcome the objection I don’t have the money and I don’t want my bill to go up? What is it?

What is Ask more clarifying questions to understand, reposition the value in the quote, use personal experiences, get a manager team selling, put in a lead for follow. 

300

When do you need to talk to the guest about the survey?What is it?

What is During the transaction and during the close as we give them their receipt, bag and walk them to the door. 

300

What free perk does the VHI get right now?

What is it?

What is any one perk up to $10 with specific restrictions below 

Guest adds 2 perks to their VHI and they get 1 “perk on us”  they pay $10 for a $20 value 

Once they remove 1/2 perks they lose the $10 discount and continue paying for the 1 at $10. 

300

What are the current spiff promos for you to maximize on your commissions? what is that?

What is 

PA 120% gets $200 / 110% gets $100

PUPG 25% gets $150 / 20% gets $75

VZCC $20 per once hit 110% CCRS OR $10 per. Top store in VZCC gets $100 SWAG+ item per employee

300


This type of animal is so big, it can weigh up to 100 tons. What is it?

What is a blue whale?

400

How much of your commission should be SMB? How many leads per rep for the month? What is it?

What is 20%. $1630 for this month / 21 days = $77 a day.  6 leads per rep per month. 48 total as a store 

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