Seton General Knowledge
Merge Hemo General
Merge Hemo HW
Merge Hemo Situations
Merge Cardio Situations
100
2
How many IR and/or Cath Labs have to be operational at a hospital to avoid diverting traumas?
100
pcAnywhere
What is the application utilized to remote to a Hemo client during a patient procedure?
100
Recalibrate and recycle the service.
My touchscreen monitor is not working, what should I do?
100
Setting > ECG signal
ECG signal has noise/static, how to resolve?
100
Find report, dropdown, unlock
How to unlock a report.
200
Intranet > Network > Medical Affairs Administration > Physicians - Seton Medical Staff Members
Where can you verify what sites a Physician is credentialed for?
200
3 - Cardio, Navion, Pedcath
What number of applications does Merge Hemo integrate with and what are they?
200
VGA cable connection in wall that is connected to Hemo vitals pc.
How are vitals displayed on RN carts in the procedure room?
200
The staff did not select "Cath Lab" for performed procedure. Once this is corrected the Hemo procedure charges will process.
Why are procedure charges not processing for Test1, Fred?
200
1) Is order associated to another study? disassociate and associate to correct study. This is common with ICE studies taking future echo orders. We manually clean these up currently.
Echo study missing order, how to resolve?
300
Intranet > Network > Medical Affairs Administration > Allied Health Professionals + Look up physician
Where can you verify what sites a CRNA is credentialed for?
300
5 - ChronLog 1 - All others
How many people can be in the ChronLog at the same time? How many people can be the other folders?
300
1 - PDM 2 - Cables 3 - Trunk Cable 4 - Switch 5 - Hemo pc 6 - Line to Boom 7 - Boom display
How many hardware components does Merge Hemo use to display patient vitals?
300
ECG lead troubleshooting doc.
EKG leads are not registering, how to resolve?
300
The accession#/order id must be associated with the images in order to view the images from the link.
Unable to launch iConnect images from Cerner image link, how to resolve?
400
Intranet > Network > Information Services > Make a project or contract request
Where does the business submit project or contract request to AIS?
400
Scheduling Appt Book
Verbally walk me through the process for placing an order for a Hemo procedure.
400
Use - Oncall or IR/EP procedures at some sites How - Click KVM switch on RN Station to take over the Hemo Record station. Limitations 1 Barcode scanner - if barcode is hooked up to RN station will not see messages when scanning on KVM switch 2 Drivers for KVM
When do staff utilize KVM with Merge Hemo? What is the process and are there any limitations that should be accounted for?
400
You will only see full disclosure on the workstation the case was performed on.
Unable to see Full Disclosure, how to resolve?
400
Follow document on how to troubleshoot.
Measurements are not crossing into my report, how to resolve.
500
Network Cardiology SharePoint site & Intranet. No standard location for all.
Where are application downtime documentation/policies stored?
500
Drag order from unassigned into Department & Lab Room
Demonstrate how a user assigns an order to their lab. Use patient: TBD at SMCA
500
When the amber light is displayed. Fuses are located in the black box towards back, support can walk you through process or documentation is on g drive.
When and how do you replace fuses on the PDM?
500
1 Order checked in 2 order id and universal service and visit populated in Study Data? 3 Universal service in Hemo as ordered 4 staff clicked "Send to His" (sometimes they get confused with Exporting the case.
Study EOC report did not cross to Cerner, how to resolve?
500
1) Is site and procedure on mapping cheatsheet? 2) update site 3) user did not export case 4) service not running on server.
Merge Hemo procedure did not cross to report, how to resolve?
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