Fairview Then & Now
This Minneapolis academic medical center serves as the flagship hospital in the system
What is University of Minnesota Medical Center (UMMC)
The terrifying phenomenon where a project’s requirements organically grow far beyond the original charter
What is Scope Creep
This vital sign measures how fast the heart beats per minute
Heart rate
The ultimate goal of any process efficiency project, calculated by dividing the net profit of an initiative by its total cost
What is ROI? (Return on Investment)
The passive-aggressive sign-off that really means "Did you even read my previous message?"
What is "Per my last email"
Number of hospitals and medical centers
What is 10
A visual tool designed to map workflow, named after a type of fish or a skeletal structure
What is a Fishbone (Ishikawa) diagram
This imaging modality uses magnetic fields instead of radiation
What is an MRI
A question that change managers must answer for stakeholders to overcome resistance, addressing staff-interest regarding a new project or process
What is WIIFM (What's In It For Me)
The most common phrase spoken during the first two minutes of any remote call
What is Can you see my screen?" or "You're on mute"
Abbreviated name of the banking transition project that went live 6/1
What is STABLE
This group of stakeholders is notoriously the hardest to win over, often responding to new tech with "But we’ve always done it this way"
What are Resistant Stakeholders (or Laggards)
This type of study randomly assigns patients to different treatment groups
What is a randomized controlled trial
The designated title for a staff member who has deep, specialized knowledge of a specific workflow or legacy software system
What is a SME (Subject Matter Expert)
The emergency phrase used to revive a thread that everyone ignored for three days
What is "Circling back"
President and CEO of Fairview since 2016
What is James Hereford
The art of presenting a 100-page complex operational overhaul into a single, executive-friendly slide
What is a Executive Summary (or One-Pager)
This term describes the social and environmental factors that impact patient health outcomes
What are social determinants of health (SDOH)
The massive digital chart and database repository where all patient clinical data is stored, often blamed for clinician click fatigue
What is the EHR (or EMR) (Electronic Health/Medical Record) or Epic
The tool used to "take things offline" or park ideas that are derailing the current agenda
What is the Parking Lot
Year of founding for Fairview
What is 1906
The statistical level of process perfection where you only allow 3.4 defects per million opportunities
What is Six Sigma
Blood pressure is universally documented using this specific unit of measurement
What is mmHg (millimeters of mercury)
The standard 5-step model for individual change that shares its name with a popular tech/health acronym
What is ADKAR
A sudden or dramatic shift in strategy, usually in response to an unexpected roadblock
What is pivot?