TXRH
Where was the 1st TXRH?
Clarksville, Indiana
At what point does a shop start?
Once the phone rings.
Once
How long should it take you to clean a table?
45 seconds
What is 10-4
10 feet acknowledge and 4 feet speak
Who’s the creator of TXRH?
Kent Taylor
What positions get graded during a shop?
All of them
When do you ask the table you’re walking a question?
Every corner
What is acceptable to be left on the floors?
Peanut shells
What is the description for a medium rare steak?
Warm red center
What’s the story?
Hand cut steaks, fresh baked bread, fall off the bone ribs, made from scratch sides and dressings, ice cold beer and legendary margaritas.
What is the “quote time” time frame?
10 minutes
What is a FTG?
1. A guest that has never been to a TXRH
2. A guest that has never been to our location
3. A guest that hasn’t visited in 6 months or more.
What should be done if there are no tables to be bussed?
Help other SA’s. Clean up your section.
What are the 6 things you look for in the restroom?
Toilet paper, paper towels, soap, floors, trash, and odor.
Legendary food. Legendary service.
What is our mission statement?
What are the six questions asked for a call ahead?
How can I help you?, name, phone number, party size, special accommodations, and occasion.
How many butters go in a basket of bread?
One
T/F Over loading a bus tub allows for faster table turns and an easier time for the mucker.
False
What glasses go to the bar when you are updating?
Stem glasses. (Martini, wine, poco)
3 of Kent’s top ten.
1. Knowledgeable servers.
2. Sense of fun
3. Urgency on greetings, drinks, food.
4. Manager table visits
5. 3 table sections
6. Restroom focus
7. Lighting, temperature, music level and TVs.
8. Bartenders
9. Host; smiles, urgency, guest concern and name taker
10. Crew involvement
What is on the team work portion during shops that are affected by hosts and SA’s?
The story, updating, uniforms, GROW, big hi’s, big bye’s, FTG, clean tables.
What does HEART stand for
Howdy. Engage. Arrive. Respond. Thank you.
How often are you supposed to wash your hands?
Every 15 minutes
How old is store 100?
23 yrs