General ?'s
Toll road that does not get a discount
What is the Grand Parkway (SH99)?
Process when another toll authority customer receives a TxTag bill
What is transfer to another toll authority?
A Change of address form
What is VTR 146?
AHT goal
What is 5:30?
Do this to remove replenishment card off file
What is cash?
Promote these 2 things through every call
What is the Automated phone system and website?
Name of NTTA bill
What is ZipCash?
Need to fill out this info to complete TOR
What is TOR details?
13 seconds of silence
What is Dead Air?
Go here to see a payment made in December 2014
What is Financials/ Reversals?
You are able to assist a non-contact with these
What is taking a payment, providing general information?
Do this before taking a payment for an IOP
What is removing fees?
Date vehicle was transferred
What is vehicle transferred date?
another word for IVR
automated phone system
Where agents who accessed the account and any changes made to the account.
What is History> Non-Financials?
What are the fee prices?
What is $4.00 and $1.15?
Ways to submit a document to TxTag
A change ownership form
What is VTR 346?
QA goal
What is 98% or higher?
Where to find a letter sent to the customer
What is History/ Correspondence Tab?
Pieces of information used to locate an account?
What are License Plate/First Name, Last Name and Zip Code /Telephone number/Account number?
Notes will say this for a IOP sent and response
What is IOP/EM/SENT and IOP/EM/ RESO?
Process for dismissing mail fees
What is Invoices> enter Reason Code > Click Dispute?
Another word for Private account
What is a Pre-Paid account?
Update Challenge Question here