Making the city more accessible and responsive to external and internal customer needs and more efficient in its operations.
What is Project Goals?
100
This stage creates a foundation for the project through the development of city and Tyler project management teams, management plans, and the provisions and discussion of system infrastructure requirements.
What is Initiate & Plan (Stage One)?
100
A hierarchical representation of a project or phase broken down into smaller, more manageable components.
What is Work Breakdown Structure (WBS)?
100
The person for whom the software is designed to use on a day-to-day basis.
What is End User?
100
Define “Legacy System.”
What is the system from which a client is converting?
200
True or false: One of the most powerful drivers behind the Enterprise Initiative is the goal of looking like one company when we work across divisions and product lines.
What is True?
200
The city performs this during the Final Testing & Training stage to verify software readiness for
day-to-day business processing.
What is User Acceptance Testing (UAT)?
200
This tool is used to gather information from the client after the fundamentals review and was previously known as “survey” and/or “roadmap.”
What is Questionnaire?
200
This role provides oversight of the project, coordination of resources between departments, management of the schedule and budget, effective risk and issue management, and is the primary point of contact for all related items.
What is Project Manager?
200
The process of mapping fields from the Legacy System to the appropriate location in the new system from one or more sources.
What is Data Mapping?
300
This involves:
Identifying teams,
Setting communication expectations,
Discussing system infrastructure,
Presenting plans.
What is Establishing a Foundation?
300
This accounts for resource availability, business goals, size and complexity of the project, and task duration requirements for each phase of the project.
What is Project Timeline?
300
This tool provides functional leads and power users an overall understanding of software capabilities prior to the beginning of current and future state analysis.
What is Fundamentals Review?
300
An experienced client person or group who is an expert in the client business processes, as well as knowledgeable in the requirements and acceptance criteria.
What is Power User?
300
A tangible or intangible object/document produced as a result of the project intended to be delivered to the customer (either internal or external) at a specific time.
What is Deliverable?
400
According to the official acceptance process, the city will have ___ days from the date of delivery to accept the deliverable or control point.
What is Five Days?
400
Each stage ends with a ____, which confirms the work performed during that stage of the project.
What is Control Point?
400
This tool provides a high-level representation of the work to be done.
What is Work Package?
400
Possesses both a broad and deep understanding of the functionality within Tyler software products for his/her functional area(s).
What is Subject Matter Expert (SME)?
400
This encompasses any tool that is available through Tyler software for clients to get data in or out of the system for use with external software.
What is Data Exchange?
500
Name the five items that the Statement of Work (SOW) documents for the implementation of Tyler Products.
What is Project Scope, Methodology, Roles & Responsibilities, Implementation Stages, and Deliverables?
500
This work package is an opportunity for the Tyler and client teams to review together the contract purchase, determine what projects and services will be implemented in which phase, and discuss implementation timeframes.
What is Project/Phase Planning?
500
Name the five PMI Process Groups.
What is Initiating,
Planning,
Executing,
Monitoring & Controlling,
and Closing?
500
The city shall assign this role prior to the start of the project with overall responsibility and authority to make decisions related to project scope, scheduling, and task assignment. This role also communicates decisions and commitments to the Tyler project manager(s) in a timely and efficient manner.
What is City Project Manager?
500
Products and services that are included in the agreement.