S.H.I.N.E.
What does the "E" stand for in S.H.I.N.E?
What is Eye Contact?
What is the First Step in the Road Map?
What is Greet and Engage?
What type of questions should we ask our members?
What is Open-Ended Questions?
How quickly should you answer the phone?
What is within the first 3 Rings?
What is the First Service Promise?
What is I promise to be courteous and professional?
What does the "S" stand for in S.H.I.N.E?
What is Stand and Smile?
What is the Second Step in the Road Map?
What is Identify Needs?
How do you know what questions to ask?
What is By Listening to the members?
When should you standup from your chair?
What is Whenever there is a member at the teller line?
What is the Second Service Promise?
What is I promise to listen and treat you as a valued member?
How many times should you use the members name in your conversation?
What is At least 3 times?
What is the Third Step of the Road Map?
What is Process Transaction?
What bucket would the following question fall under? "How are you currently using the equity in your home to your advantage?"
What is Growing Money?
When is it appropriate to have personal conversations?
What is when there are no members in the branch?
What is the Third Service Promise?
What is I promise to respond to you promptly and accurately?
When should you introduce yourself?
What is To Every Member, Every Day?
What is the Fourth Step in the Road Map?
What is Recommend Solutions?
What is one way to transition to Recommend Solutions after Identifying a Need?
What is any one of the following:
Answer questions, overcome objections, open accounts or apply for loans, and follow up as planned. Introduce to co-worker, give business cards, provide sincere thank you by name, ask for referrals.?
When is it okay for you to be on your cell phone?
What is When you are not clocked in or behind the teller line?
What is the Fourth Service Promise?
What is I promise to identify your needs and suggest solutions?
Why is S.H.I.N.E important?
What is To meet our vision of making the difference for every member every day?
What is the Fifth Step in the Road Map?
What is Enhance & Exit?
What are the three buckets on the Identifying Needs Worksheet?
What is Managing Money, Growing Money and Future Needs?
What should you do before closing the branch?
What is the Fifth Service Promise?
What is I promise to make the difference for every member, every day!?