Reservation Guarantee
What are the two reasons we provide reservations guarantees for customers?
What is to provide help and certainty.
What is the main tool that gives the center information on all items that have been ordered for or by your center. This should be looked at daily.
What is Daily Order Status Report.
What is our promise to our customers?
What is clean, dry and secure.
Course to familiarize all new hires with our basic programs and procedures.
What is 1-2-3 Punch.
At what level should the decisions be made at the center?
What is the lowest possible level.
A customer makes a reservation and receives a prompt that states "I understand that the equipment I am selecting on this date, at this location, is not available to schedule" What is the customer's Guarantee?
What is a phone call by 6 PM the day before.
Portable (DOT) Propane cylinders have to be filled by...
What is weight using a scale.
A phrase that incorporates two questions with a this or that answer?
What is Storage Value Phrase.
With this program we are trying to remove any question or confrontation with or when the damage occurred and who is responsible for it.
What is Equipment Condition Images.
What is the basic concept of management and decision-making?
What is LOOK, SEE, COMPREHEND AND ACT.
How many types of reservations are there? Name them.
What is 3 types: Scheduled, Unscheduled and Preferred Pick up No Availability.
What program do we perform daily to ensure our inventory is accurate?
What is the Daily Cycle Counts and Exceptions
What percentage of Storage Gross Income do you keep for your location?
What is 93%.
To effectively dispatch equipment we must first do what on the receive?
What is Shunt.
A U-Haul principal concept of U-Haul management in which leadership is by virtue of superior knowledge, experience and technical expertise.
What is IFDOAS (Intelligently Follow the Directions of A Superior).
You (General Manager) accepts a reservation on a piece of equipment you do not have. Traffic is asked to move the reservation, who pays the reservation guarantee?
What is the store.
What is the tool we use when customers make their tow package reservations to assure their reservation is guaranteed.
What is the Hitch Scheduling Tool.
Something you can do to ensure lower delinquency and higher economic occupancy.
What is Collection Calls.
What are the 4 steps in hooking up a trailer (in the correct order)?
What is Inspect, Attach, Adjust, and Picture.
What is E&E?
What is Economy and Effectiveness.
A customer makes a scheduled reservation on your rotation TM. The previous customer extends and we did not have another TM for the customer, what is the guarantee?
What is issue a $50 Reservation guarantee and fill the reservation.
What is the most effective way to sell inventory?
What is with a mobile device on the floor with the product.
The purpose of this is to identify vacated rooms, over-lock delinquent rooms, and maintain cleanliness in the facility, while ensuring the security of the facility.
What is the required amount of meaningful assurance you need to rent a truck/trailer?
What is until you are comfortable.
Name 3 qualities of what productive managers have/are...
What is honest, hard working, enthusiastic, efficient, professional, serve customer's profitably, know customer is the boss, knows the customer is the company's only source of money.