Equipment: Trucks
Cause Codes
Hotline Recall Codes
Tools & Resources
Equipment: Trailers
100
This is the largest truck in the U-Haul rental fleet.
What is a "JH"-Jumbo Hauler or Supermover truck?
100
Scenario: I heard a loud bang and had to pull over. Now the tire is all torn up.
What is a "Blow Out?"
100
The proper code for when we are expecting the Customer to get back in touch with us.
What is Pending Customer Call Back?
100
This resouce provides current and up-to-date information for different Marketing Companies. It can include current weather conditions.
What is the Wiki?
100
This car hauler allows the Customer to load their personal vehicle with all four wheels lifted completely off the ground.
What is an Auto Transport?
200
The type of vehicle that is also known as a Cargo Van and does not have a ramp system.
What is a "BE?"
200
Scenario: My truck will not start. The lights are working and it has less than an 1/8 of tank of fuel.
What is "Out of Fuel?"
200
The proper code for when the Customer no longer needs service.
What is Cancel Call?
200
This resouces provides Customers with general information about various products, services and rental equipment.
What is uhaul.com?
200
This 6X12 trailer is the largest trailer in the U-Haul fleet.
What is an "RV" trailer?
300
This is a 17 foot truck and is also known as an Easy Loader.
What is an "EL" truck?
300
Scenario: My truck seems to be running too hot.
What is "Overheating?"
300
The proper code for when the Customer's equipment has moved to a different location since the call was first documented.
What is New Location or Phone?
300
This tools helps determine the true nature of the breakdown by providing the right questions to ask for certain situations.
What is the ERS Cheat Sheet?
300
This is the proper identifying initials for the 5X8 Apartment Van trailer?
What is an "AV" trailer?
400
This is a regular two-door pickup truck with no ramp system.
What is a "BP?"
400
Scenario: Customer cannot get their equipment out of the mud.
What is "Stuck?"
400
Daily Double!!!! The proper code to use when it can be confirmed that the Service Provider has not shown up within the agreed upon time frame.
What is ETA Has Not Been Met?
400
This is the best place to verify and confirm Customer Contracts and the equipments Last Known information.
What is uhaul.net?
400
This car hauler allows the Customer to load their personal vehicle with two wheels off the ground and two wheels on the ground.
What is a Tow Dolly?
500
This is the third largest truck in the fleet and is also known as a twenty-foot truck.
What is a "TT?"
500
Scenario: Customer claims there was not any ramp in the truck when they arrived attheir destiantion. They are ready to unload.
What is "Ramp Missing?"
500
The proper code to use when it has been confirmed that no one has tried to contact the Customer in the last thirty minutes and help has not yet been dispatched.
What is No Callback?
500
Use this kind of a tool to verify Customer locations.
What is a mapping system?
500
Daily Double!!! This ST is a small sporty aerodynamic trailer that is towable by any car with a hitch.
What is a Sports Trailer?
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