Payments
What are the payment options for a customer placing an order over the phone?
The payment options available for a customer placing an order the phone are: All Major CC, Gift card CC, UA gift cards.
What is the most important information you can collect from a customer when creating an account.
When creating an account the most important information that you can collect form a customer is their email address.
What are the UA Brands currently available on our website?
The UA Brands that are currently available on the UA website is : Buttersoft, Buttersoft stretch, Advantage by Buttersoft, Happy scrubs, Best buy, Easy stretch by Buttersoft, UA Flex.
What is the the order class for a E-Card?
The order class for a E-card is "L."
What is UA & Chefs standard return Policy?
Our UA & Chef return policy states merchandise can be returned or exchanged in original condition ( unwashed, unworn, without embroidery) within 30 day of being delivered.
On the credit card screen if a customer has an "A" in the payment method field what does that mean?
In the payment method field an "A" represents an ON ACCOUNT customer.
What letter is used in the action field to cancel an item?
The letter "C" is used in the action field to cancel an item.
Name the 5 different pant leg types?
The 5 different pants legs are straight, boot cut, flared, tapered, moderate flare.
Name the denominations that are available for a physical gift card?
Physical gift card are available in denominations of $10,$25,$50,$100.
What is the return policy for holiday prints?
Holiday prints can be returned or exchanged within 14 days of being delivered.
No, a customer can not place an order with multiple CC on the internet. They will need place there order over the phone with a rep.
When grouping merchandise what letter do you type in the action field?
In the action field the letter "G" is used to group merchandise.
What information is important to provide to customer when they ask to pair a Buttersoft Navy top with a Dickies EDS pants?
It is important to inform the customer that to ensure a correct color match merchandise should be purchased for the same brand and collection.
Can Chef gift card purchase over the phone be used in a UA retail store?
No, gift cards that are purchase via the catalog or over the phone can not be used at retail locations.
What is the shipping address customer should use to return or exchange merchandise.
The shipping address that customers should use to process a return or exchange is 777 douglas hill Rd,Ste 100 Lithia Springs GA 30122.
What information is needed for a customer to be tax exempt? How can this information be sent to us?
In order for customer to be tax exempted they will need to provide a tax exemption certification. The information can be provided via email or fax.
What F-function indicates that embroidery can be added to an item?
The f-function that indicated that embroidery can be added to an item is F8-Services.
If a customer consistently purchase garment in a small with they be a small for all UA and Vendor product? What should you advise this customer?
A customer that normal wears a small may not be a small in UA and Vendor product. The customer should be advised that sizing varies and that they should use the style specific sizing guide for each item.
Can merchandise be shipped with a E-Card?
No, E-cards must be placed in a individual order.
What recommendation should you make for ternational and Canada customers who are eligible I-parcel when they inquire about make a return & exchange?
International and Canada customer eligible for I-Parcel shipping services should be encouraged to return their merchandise for a full refund and then place a new order on our website so that their order will ship via I-parcel.
How may digits does a UA/Chef gift card consist of? Where is the pin located?
A UA/Chef gift card consist of 23 digit. The pin is the last 4 digits of the gift card number.
Can an On-Account customer that is not affiliated with any of our large order team amounts place an order over the phone?
An On-Account customer that is not affiliated with our large orders team will need to provide a purchase order an quote will need to be created.
What is moisture wicking?
Moisture wicking is when the fabric of a garment draws moisture away from the body.
What shipping service is used for Physical gift cards?
Physical gift cards are shipped via USPS.
The customer can expect to receive a refund check for their returned merchandise once the back ordered merchandise has been shipped and the order is complete.