Communication
Name 3 examples of Non-Verbal communication
■Pitch, speed, tone, and volume - How we say the words we’re saying. Includes speaking high or low, fast or slow, and loudly or quietly.
■Proximity - How close to or far away we are from others when we interact. Appropriateness of this varies from culture to culture.
■Eye Contact - What we look at when we speak and when we listen. Can convey connectedness, confidence, and interest.
■Posture - How we hold our bodies. Others can interpret our posture as indicative of our confidence or level of interest.
■Gestures - How we move our arms and hands while speaking. Our hands can add expressiveness to our words or can convey messages all on their own.
■Facial Expressions - The movements and feelings expressed through our face, including smiling, frowning, eye-rolling etc. Though we are not always aware of our facial expressions, they can be very telling of our thoughts and emotions.
What should you keep inmind when planning your commute?
Delays, Traffic, Transit Schedules, Weather Impact, Costs
When it comes to teamwork, what is vital to success?
Communication
What is a first impression?
The initial opinion or feeling someone forms about you when they first meet or see you
What is Urban Alliance's core value?
Students First
Name the 4 communication styles
Passive, Passive-Aggressive, Aggressive, and Assertive
Who do you notify when you know you will have to be absent OR late?
Your Program Lead (MS. EVA!!) and your mentor
What are 2 things to consider before a virtual meeting?
Where you choose to sit for meetings, the environment you are in, how you set up your space, your appearance, your attire, and whether your technology is working
How do I know which type of attire to wear at what time?
Look around you and ASK! It is better to dress up than to dress down
What is a common nickname for Washington DC?
Chocolate City
How can we determine ways of verbal communication are appropriate for a given setting?
○Observation
○Past experience
○Practice
○Questions
○When in doubt...be nice!
How many absences are permitted during the full time work portion of the World Bank Summer Internship Program?
3
Give 3 examples of inappropriate phone use at work:
•Watching TikTok, YouTube, Netflix, or Instagram during work
•Wearing earbuds while someone is speaking to you
•Constant texting
•Taking personal calls at your desk
•Scrolling during meetings
•Recording coworkers without permission
What is image management?
Pproactively working to present yourself in a particular way through your dress and interactions
Where does Ms. Eva live?
Van Ness/UDC, Ward 3
What are the key components of a professional email?
●Subject line/Greeting/To, CC, BCC
●Body/Main message/Questions or purpose of writing
●Name/Closing/Signature/Confirmation of follow up/Further contact information/Final salutation
How do you define 'time management'?
The process of carefully and intentionally (purposefully) planning the time spent on different activities, specifically as it applies to improving efficiency and reliability. Time Management = a plan for your time.
What are 3 best etiquette practices for meetings?
○Arrive on time
○Bring a notetaking tool
○Avoid distractions like cell phones or laptops, unless required by the meeting
○Be prepared with any material you need to know or present
What are examples of business professional attire?
A matching top and bottom suit (with a tie)
Pantsuits for women
Nicer shoes: Loafers/Oxfords (men)
Flats/Heels (no more than 3 inches)
Slacks
Blazer or suite jacket
Who is the current president of the World Bank?
Ajay Banga
What are the 5 forbidden forms of workplace communication (Hint: 5 S's)
Sarcasm, Shade, Slander, Swearing, and Slang
●Prioritizing relates to time management because when you manage your time, you usually make time for your your priorities first because they are most important.
●If you know your priorities, it will be easier to manage your time because you understand where your time has to go first.
What is the difference between etiquette and ethics?
Etiquette and ethics are both constructs that shape human behavior. Etiquette has more to do with politeness, and Ethics has more to do with morals.
What is a capsule wardrobe?
A small collection of basic, versatile clothing items that can be mixed and matched to create many different outfits.
Washington DC streets are named after every letter of the alphabet EXCEPT for...
J